At a Glance
- Tasks: Provide top-notch technical support for innovative scientific instruments and troubleshoot issues.
- Company: Join a leading developer of cutting-edge scientific instrumentation with a focus on customer success.
- Benefits: Collaborative team environment with opportunities for growth and development.
- Other info: 100% site-based role in East Sussex with occasional travel to customer sites.
- Why this job: Make a real impact in the scientific community while enhancing your technical skills.
- Qualifications: Mechanical engineering experience and strong customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors.
Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams.
This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.
Key Responsibilities
- Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
- Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
- Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
- Develop and deliver training materials for field service staff, both virtually and in person.
- Coordinate spare parts logistics to support efficient field service operations.
- Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
- Occasional travel to customer sites
Candidate Profile
- At least 12 months mechanical engineering experience within industry
- Strong customer service mindset with excellent communication and organisational skills.
- Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based at the client site in East Sussex, and you must hold a valid driver's licence, passport and must be able to lift up to 25kg when handling equipment.
In return you'll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
VRS9457DT.
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Technical Support Engineer (Scientific Instruments) in Forest Row employer: VRS Recruitment
VRS Recruitment is an exceptional employer, offering a dynamic and collaborative work culture in Fordham, England. As the Head of ADA Immunoassay Bioanalysis, you will not only lead a high-performing team but also benefit from ample opportunities for career development and growth within a supportive environment that values innovation and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Scientific Instruments) in Forest Row
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer (Scientific Instruments) role you’re after at VRS Recruitment.
✨Show Off Your Projects!
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at VRS Recruitment.
✨Apply Through Company Websites
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We think you need these skills to ace Technical Support Engineer (Scientific Instruments) in Forest Row
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer (Scientific Instruments), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at VRS Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to VRS Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at VRS Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with VRS Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like VRS Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
