At a Glance
- Tasks: Provide advanced technical support for Thermal Rheology instruments across EMEA.
- Company: Join a world-leading specialty measurement company that values innovation and diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with occasional travel and collaboration with engineering teams.
- Why this job: Make a real impact by supporting cutting-edge technologies in life sciences and materials science.
- Qualifications: Knowledge of thermal analysis and excellent troubleshooting skills required.
The predicted salary is between 35000 - 45000 € per year.
A world-leading specialty measurement company is looking for a Technical Support Specialist to join its growing Thermal Rheology team based in Wilmslow. This is an excellent opportunity to join an organisation that values innovation, inclusion and diversity, while supporting customers across the life sciences, materials science and food sectors throughout the EMEA region. The business is recognised globally for delivering cutting-edge technologies and solutions that help customers achieve success. With a strong focus on people, collaboration and continuous improvement, the company continues to grow even in challenging markets.
The Role
As a Technical Support Specialist, you will provide advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East and Africa. Acting as a key technical expert, you will support both customers and field service teams with troubleshooting, training and product expertise. This is a varied role combining remote technical support, customer interaction, training delivery and cross-functional collaboration with engineering and manufacturing teams.
Key Responsibilities
- Provide advanced technical diagnosis and troubleshooting support to customers and Field Service Representatives via phone and email
- Travel across the UK and internationally to deliver technical support and training
- Deliver both basic and advanced service training to Field Service teams
- Prepare and maintain technical training documentation and service materials
- Identify and report design, reliability and maintenance issues
- Work closely with Engineering, Software and Manufacturing teams to resolve product quality concerns
- Gather and communicate customer and product feedback to management
- Create and distribute Service Reference Documents to global teams
- Occasional travel (approx. 10% to manufacturing site in the US and customers/field service engineering teams in EMEA)
Candidate Profile
- Knowledge of thermal analysis e.g. TGA, DSC, TMA, DMA and/or Rheology instrumentation
- Advanced instrument troubleshooting & repair skills gained through field service or onsite engineering positions
- Excellent communication & customer service skills
This is a great role for an experienced service engineer looking to reduce their extensive travel commitments and carry out a rewarding instrument engineering role.
Locations
Technical Support Specialist - Thermal Analysis & Rheology in Cheshire, Warrington employer: VRS Recruitment
Join a world-leading specialty measurement company in Wilmslow as a Technical Support Specialist, where innovation, inclusion, and diversity are at the heart of our culture. We offer a collaborative work environment that prioritises employee growth through continuous training and development opportunities, alongside competitive benefits. Be part of a team that not only supports cutting-edge technologies but also values your contributions to help customers succeed across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - Thermal Analysis & Rheology in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to professionals in the thermal analysis and rheology fields on LinkedIn. Join relevant groups, participate in discussions, and don’t hesitate to ask for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of TGA, DSC, and other thermal analysis techniques. We recommend doing mock interviews with friends or using online platforms to simulate the experience. Confidence is key when showcasing your expertise!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled technical challenges in the past. We love hearing about real-life scenarios where you’ve made a difference, so have those stories at the ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to join our innovative team. Let’s make this happen together!
We think you need these skills to ace Technical Support Specialist - Thermal Analysis & Rheology in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with thermal analysis and rheology instrumentation, as well as any troubleshooting skills you've got. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us support our customers. Don't forget to mention your communication and customer service skills – they're super important for this position.
Show Off Your Technical Skills:In your application, be sure to showcase your technical expertise in thermal analysis and rheology. Mention any relevant certifications or training you've completed. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at VRS Recruitment
✨Know Your Instruments
Make sure you brush up on your knowledge of thermal analysis and rheology instrumentation. Be prepared to discuss specific techniques like TGA, DSC, and DMA, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the terms but can also apply your knowledge practically.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues, especially in high-pressure situations. This will demonstrate your ability to provide excellent customer service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to technical support and troubleshooting. Prepare by thinking through past experiences where you resolved issues or trained others. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research the Company Culture
Familiarise yourself with the company's values around innovation, inclusion, and collaboration. Be ready to discuss how your personal values align with theirs. This shows that you're not only interested in the role but also in being a part of their team and contributing to their culture.
