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- Tasks: Handle customer enquiries and process orders while ensuring accurate records.
- Company: Join a professional team in a dynamic spares department.
- Benefits: Gain valuable experience in administration and customer service.
- Why this job: Be a key player in maintaining customer satisfaction and operational efficiency.
- Qualifications: Experience in administration or customer service, with strong communication skills.
- Other info: Opportunity for growth in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Plymouth
Responsibilities:
- Handle customer enquiries via phone and email, identifying the correct parts using the company website and ERP system, and providing accurate information on part numbers, prices, and availability.
- Process UK and Export orders, issuing order acknowledgements promptly.
- Manage customer return requests, raising returns authorisation notes and ensuring accurate records.
- Raise manual credit notes and invoices as required.
- Prepare export documentation, including commercial invoices and certificates of origin.
- Produce and issue regular reports to customers (e.g. backlog and shipment updates).
- Carry out general administrative duties, including filing, archiving, and supporting other office functions as needed.
- Adhere to all Company Policies and Procedures, including those relating to Quality, Environmental Health and Safety.
- Maintain compliance with EHS directives, PPE requirements, accident reporting, and site safety rules.
About you:
- Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
- Confident using ERP systems and Microsoft Office applications.
- Excellent communication and organisational skills.
- High attention to detail and accuracy when handling data and documentation.
- A proactive, team-oriented approach with the ability to work independently when required.
Why Apply?
This is an excellent opportunity to join a professional and supportive team in a key operational role. You'll play an important part in maintaining customer satisfaction and supporting the smooth running of the spares department.
Administrator in Plymouth employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Plymouth
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time browsing their website and social media. This will help you understand their values and culture, which you can then weave into your conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in administration and customer service aligns with what they’re looking for.
✨Tip Number 3
Show off your skills! Bring examples of reports or documentation you've created in past roles. This will demonstrate your attention to detail and organisational skills, which are key for the Administrator role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous admin roles, especially those involving customer service or order processing, to show us you’re a great fit for the Administrator position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in this role and how your background aligns with our needs. Be specific about your experience with ERP systems and Microsoft Office, as these are key for the role.
Show Off Your Attention to Detail: Since accuracy is crucial in this role, make sure your application is free from typos and errors. This will demonstrate your attention to detail right from the start, which we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vrieservice
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services, especially in the spares department. Brush up on the ERP systems they use and be ready to discuss how your previous experience aligns with their needs.
✨Show Off Your Communication Skills
Since the role involves handling customer enquiries, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer interactions in the past, whether via phone or email, to demonstrate your communication prowess.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy when processing orders or managing documentation. Share specific instances where your meticulousness made a difference in your previous roles.
✨Demonstrate Team Spirit
This position requires a proactive, team-oriented approach. Be prepared to discuss how you’ve collaborated with others in past jobs. Share stories that showcase your ability to work independently while also being a supportive team member.
