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For Companies At a Glance
- Tasks: Lead delivery transformation and enhance customer experience across Moonpig and Greetz.
- Company: Join Moonpig, the UK's top online cards and gifts platform.
- Benefits: Flexible hybrid working, competitive pay, and a chance to shape impactful projects.
- Why this job: Make a real difference in how millions celebrate life's moments.
- Qualifications: 10+ years in senior roles with ecommerce and operations expertise.
- Other info: Collaborative environment with opportunities for mentoring and growth.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Location: Flexible from London to the Midlands (Hybrid)
Term: 7-month interim, 3 days per week
About Moonpig & The Role
Moonpig is the UK's leading online cards and gifts platform, helping millions of customers celebrate life's big and small moments. This interim Senior Delivery & Operations Programme Director role will lead a critical portfolio of delivery, operational and customer‑experience initiatives across Moonpig and Greetz, shaping how orders reach customers in the UK, Guernsey and the Netherlands. You will own the execution of the 2026 delivery strategy, manage major carrier transitions, steer key UX and customer‑facing changes, and act as a visible partner to Exec Leadership and senior stakeholders across Product & Tech, Trading, Customer Service, Finance and local Operations teams.
The Ideal Candidate
- 10+ years in senior leadership roles across ecommerce delivery, logistics, supply chain, operations or related programme management.
- Proven track record managing complex multi‑carrier delivery networks and leading large operational transitions, ideally across multiple countries.
- Extensive experience delivering cross‑functional programmes involving Product & Tech, Operations, Finance and Customer Service, with clear commercial and customer outcomes.
- Background in regulatory or compliance‑driven changes touching digital customer journeys (pricing, checkout, fees or similar).
Skills & Attributes
- Exceptional programme leadership and planning skills, comfortable managing multiple concurrent workstreams, risks, dependencies and Exec‑level reporting.
- Strong commercial and analytical skills, including carrier negotiation, commercial modelling, performance tracking and financial impact assessment.
- Confident communicator and influencer, able to simplify complexity, align senior stakeholders and represent Moonpig with external partners.
- Customer‑centric, data‑driven and calm under pressure, with a track record of reducing contact drivers such as WISMO through operational, UX and communication changes.
- Collaborative leader with a focus on mentoring and building internal capability so teams can take long‑term ownership post‑transition.
Key Responsibilities
- Lead the end‑to‑end delivery transformation for Greetz (Netherlands), implementing the 2026 delivery strategy, managing carrier migrations, reducing WISMO and overseeing associated UX and customer‑facing changes.
- Safeguard delivery continuity in response to Dutch postal reform, optimising carrier and service mix and coordinating the development, testing and launch of new UX flows and communications.
- Design and drive a 2‑year transition plan for Guernsey postal services, working closely with Guernsey Post, Royal Mail and the UK Operations Director to land operational changes, external communications and customer impact mitigation.
- Own Moonpig's response to UK Drip Pricing legislation across delivery, ensuring compliant UX, pricing displays, checkout behaviours and customer communications in partnership with Legal, Product and Trading.
- Track commercial and financial outcomes across these programmes, including modelling, forecasting and performance reporting to Exec Leadership.
- Mentor and support local Delivery and Operations leaders in the UK, Guernsey and Almere to strengthen operational capability and ensure sustainable ownership beyond the interim period.
Apply Now
This is a rare opportunity to shape critical delivery, operational and customer‑experience programmes at the heart of Moonpig's proposition, working closely with senior leaders to deliver visible, high‑impact change for millions of customers. If you are a seasoned delivery and operations programme leader who thrives in complex, fast‑moving environments, Moonpig would like to hear from you.
Senior Delivery & Operations Programme Director (Interim) in London employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery & Operations Programme Director (Interim) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into Moonpig or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by diving deep into Moonpig’s operations and customer experience strategies. Show us you understand their challenges and how your experience can help tackle them. Tailor your examples to highlight your leadership in complex delivery transformations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Moonpig team. Let’s make it happen!
We think you need these skills to ace Senior Delivery & Operations Programme Director (Interim) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in ecommerce delivery, logistics, and operations, especially any relevant projects that showcase your leadership skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Delivery & Operations Programme Director role. Share specific examples of your past successes and how they relate to the responsibilities outlined in the job description.
Showcase Your Leadership Style: In your application, don't forget to highlight your leadership style and how you mentor teams. We value collaborative leaders who can build internal capability, so share any experiences that demonstrate this aspect of your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the Moonpig team!
How to prepare for a job interview at Vrieservice
✨Know Your Stuff
Make sure you’re well-versed in Moonpig’s delivery strategy and the specifics of the role. Brush up on your knowledge of ecommerce logistics, especially around multi-carrier networks and customer experience initiatives. This will show that you’re not just interested in the job, but that you understand the challenges and opportunities it presents.
✨Showcase Your Leadership Skills
Prepare to discuss your past experiences in leading complex operational transitions. Use specific examples that highlight your programme leadership and planning skills. Be ready to explain how you’ve managed multiple workstreams and aligned senior stakeholders in previous roles.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in your previous positions. Discuss any experience you have with performance tracking, financial impact assessments, or carrier negotiations. This will demonstrate your commercial acumen and ability to deliver results.
✨Communicate Clearly
As a confident communicator, practice simplifying complex ideas. You’ll need to align various stakeholders, so think about how you can convey your thoughts clearly and effectively. Consider preparing a few key points about how you would approach the role and its challenges, ensuring you can articulate them succinctly during the interview.
