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- Tasks: Manage German-speaking customer accounts and resolve queries in a dynamic e-commerce environment.
- Company: Fast-growing e-commerce retailer based in York with a supportive office culture.
- Benefits: Competitive salary, private healthcare, free parking, and career development opportunities.
- Why this job: Join a proactive team and make a real impact on customer satisfaction.
- Qualifications: Fluent in German and English, with experience in customer service or account management.
- Other info: Office-based role with excellent growth potential in a modern workspace.
The predicted salary is between 25000 - 27000 ÂŁ per year.
A fast‑growing e‑commerce retailer based in York is seeking a confident and proactive German‑speaking Customer Account Manager to join its in‑office customer operations team. This is a hands‑on, customer‑facing role focused on managing German‑speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self‑starter, highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office‑based nature of the role and location, a full UK driving licence is required.
Key Responsibilities
- Act as the primary point of contact for German‑speaking customers and accounts.
- Manage and respond to customer enquiries relating to website orders, accounts, and e‑commerce platforms.
- Handle client discussions professionally via email, phone, and internal systems.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Investigate and resolve website‑related queries, order issues, and platform functionality questions.
- Liaise with internal teams (e‑commerce, logistics, technical support) to resolve customer issues efficiently.
- Proactively identify recurring issues and suggest improvements to processes and customer experience.
- Maintain accurate customer records and account notes within CRM and internal systems.
- Track queries, resolutions, and follow‑ups to ensure timely outcomes.
- Support reporting on customer trends, issues, and account activity where required.
- Take full ownership of customer queries through to resolution.
- Actively follow up on open cases and outstanding actions.
- Identify upselling or retention opportunities where appropriate.
Essential Skills & Experience
- Fluent German and English (spoken and written).
- Previous experience in customer service, account management, or e‑commerce support.
- Confident handling website, platform, and order‑related queries.
- Strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Proactive, self‑motivated, and able to work independently.
- Strong IT skills, with experience using CRM systems, e‑commerce platforms, or order management systems.
- Full UK driving licence and ability to commute to an office‑based role in York.
Desirable Experience
- Experience working within an e‑commerce or online retail environment.
- Familiarity with international customers or German‑speaking markets.
- Experience supporting B2B or key customer accounts.
Benefits
- Competitive salary
- Private healthcare
- Free on‑site parking
- Company pension scheme
- Paid holidays
- Supportive, modern office environment
- Career development and progression opportunities
German Speaking Customer Account Manager in Leeds employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Account Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your German! Since this role is all about managing German-speaking accounts, brush up on your language skills. Try role-playing common customer scenarios with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to e-commerce. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. It shows you're proactive and really want the job!
We think you need these skills to ace German Speaking Customer Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about managing German-speaking accounts, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated with customers in these languages.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the specific role. Mention how your skills and experiences align with the responsibilities listed in the job description, especially around customer service and account management.
Be Proactive in Your Approach: We love self-starters! In your application, share instances where you took ownership of a project or resolved a customer issue independently. This will show us that you’re the proactive type we’re looking for.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of applicants and ensures your details are in the right place!
How to prepare for a job interview at Vrieservice
✨Brush Up on Your German
Since this role requires fluent German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company Inside Out
Research the e-commerce retailer thoroughly. Understand their products, services, and customer base. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully managed customer accounts or resolved issues. Be ready to discuss these scenarios and how they relate to the responsibilities of the role.
✨Show Off Your Organisational Skills
As the job requires strong organisational abilities, be prepared to discuss how you manage your time and tasks. You could mention tools or methods you use to keep track of customer queries and follow-ups.
