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- Tasks: Assist customers via phone, email, and web chat during flexible shifts.
- Company: Leading service provider focused on customer satisfaction.
- Benefits: Flexible shifts, training provided, and a supportive team environment.
- Why this job: Join a dedicated team and enhance your customer service skills.
- Qualifications: Excellent communication skills; previous experience is a plus.
- Other info: Opportunity to work in a dynamic environment with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider is looking for a Service Advisor in Inverness. This role involves responding to customer requests via telephone, email, and web chat during night and day shifts.
Ideal candidates should possess excellent communication skills and a passion for customer service. Previous experience is advantageous, and IT knowledge is beneficial as training will be provided.
Join a team dedicated to ensuring customer satisfaction while working flexible shifts.
Out-of-Hours Service Advisor – Night/Day Shifts in Inverness employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Service Advisor – Night/Day Shifts in Inverness
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend or family member. This will help you feel more confident when responding to customer requests during the interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips on how to stand out in your application!
✨Tip Number 4
Apply through our website for the best chance of landing the job! We want to see your application directly, so make sure to highlight your customer service experience and any relevant IT skills. Let’s get you on board!
We think you need these skills to ace Out-of-Hours Service Advisor – Night/Day Shifts in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about responding to customer requests, make sure your application highlights your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer interactions in the past.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your passion for customer service and any relevant experience that aligns with the role.
Be Honest About Your Experience: If you have previous experience, great! If not, don’t worry. Just be honest about your background and emphasise your willingness to learn. We value enthusiasm and a positive attitude just as much as experience, so let that shine through!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vrieservice
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Out-of-Hours Service Advisor entails. Familiarise yourself with the types of customer requests you might handle and think about how your previous experience aligns with these responsibilities.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills. Think of examples where you've successfully resolved customer issues or communicated effectively in challenging situations. Practising common interview questions can help you articulate your thoughts clearly.
✨Highlight Your IT Knowledge
Even though training will be provided, having a basic understanding of IT systems can set you apart. Brush up on any relevant software or tools you’ve used in the past, and be ready to discuss how you adapt to new technologies quickly.
✨Emphasise Your Passion for Customer Service
This role is all about ensuring customer satisfaction, so be prepared to share why you love helping customers. Think of specific instances where you went above and beyond to assist someone, and convey your enthusiasm for providing top-notch service.
