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- Tasks: Help customers via phone, email, and chat while resolving their issues.
- Company: Join Capgemini, a Living Wage Employer with a supportive culture.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift of £415.
- Why this job: Kickstart your career in tech while delivering top-notch customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with full training provided and opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night 1800‑07:00, Day 07:00‑18:00
Typical Shift Pattern: 3‑week rotation – week 1: Thursday‑Sunday night; week 2: Thursday night, Saturday‑Sunday day; week 3: Thursday‑Saturday night
What You’ll Do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance over the phone
- Assign calls to the relevant support teams when needed
- Action back‑office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on progress of their request or incident
- Meet personal targets and contribute to team success
What You’ll Bring
- Excellent verbal and written communication skills
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem‑solving skills
- Confidence working under pressure
- Previous customer service experience is an advantage. IT knowledge is desirable but full training will be provided.
Apply Today. This could be the next step toward a career in technology.
Customer Service Advisor - Out of Hours in Inverness employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours in Inverness
✨Tip Number 1
Make sure you research Capgemini and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals who want to deliver great customer service.
We think you need these skills to ace Customer Service Advisor - Out of Hours in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and passion for customer service.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you approach problems and find solutions, especially in a customer service context!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Vrieservice
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in an out-of-hours setting. Familiarise yourself with the job description and think about how your skills align with the responsibilities listed.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to communicate effectively.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled challenges or resolved conflicts. Think of scenarios where you had to think on your feet, especially under pressure, as this will highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the position.
