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- Tasks: Provide fast, first-contact tech support and resolve customer calls efficiently.
- Company: Leading service provider in Havant with a focus on inclusivity.
- Benefits: Night shift flexibility, competitive pay, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers.
- Qualifications: Strong communication skills and familiarity with MS Office and Windows 10.
- Other info: Perfect for night owls looking for a rewarding tech support role.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Havant is seeking a Support Analyst for night shifts from Friday to Monday. The ideal candidate will be responsible for providing top-notch Service Desk support, resolving calls quickly, and maintaining customer satisfaction.
Strong verbal communication and problem-solving skills are essential. The position requires familiarity with MS Office, Windows 10, and iPhones.
Join a team committed to fostering an inclusive work environment while delivering excellent service.
Night Service Desk Analyst: Fast, First-Contact Tech Support in Havant employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Service Desk Analyst: Fast, First-Contact Tech Support in Havant
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to tech support. We should focus on showcasing our problem-solving skills and how we handle customer satisfaction.
✨Tip Number 3
Show off your tech skills! If you have experience with MS Office, Windows 10, or iPhones, be ready to discuss specific examples of how you've used these tools to solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining the team.
We think you need these skills to ace Night Service Desk Analyst: Fast, First-Contact Tech Support in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with tech support and customer service. We want to see how you've resolved issues quickly and kept customers happy, so don’t hold back on those examples!
Show Off Your Skills: Since familiarity with MS Office, Windows 10, and iPhones is key, be sure to mention any relevant experience you have with these tools. We love seeing candidates who can hit the ground running!
Keep It Clear and Concise: When writing your application, keep your language straightforward and to the point. We appreciate clarity, especially in a role that requires strong verbal communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vrieservice
✨Know Your Tech
Make sure you're familiar with the tools and systems mentioned in the job description, like MS Office, Windows 10, and iPhones. Brush up on common issues users face with these technologies so you can demonstrate your problem-solving skills during the interview.
✨Practice Your Communication
Since strong verbal communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to troubleshoot common tech problems.
✨Show Your Customer Focus
Prepare examples of how you've maintained customer satisfaction in previous roles. Think about times when you resolved an issue quickly or went above and beyond to help someone. This will show that you understand the importance of service in a support role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential situations you might encounter on the night shift and how you would handle them. This will help you showcase your quick-thinking skills and readiness for the role.
