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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on service excellence.
- Benefits: Earn £12.60 per hour, enjoy flexible hours, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect opportunity for growth in a supportive team environment.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What You'll Do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What You'll Bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor in Hampshire employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampshire
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity with us at Capgemini. Keep it friendly and professional.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check your spelling and grammar, and keep your tone upbeat and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vrieservice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, whether over the phone or via email. This will showcase your ability to connect with customers effectively.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these scenarios in your interview, as they highlight your strong problem-solving skills, which are essential for a Customer Service Advisor.
✨Express Your Willingness to Learn
Capgemini values candidates who are eager to learn and adapt. Share your enthusiasm for gaining new IT knowledge and how you plan to grow within the role. This will show that you're not just looking for a job, but a career path in technology.