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For Companies At a Glance
- Tasks: Provide 1st line IT support and ensure a great service experience for customers.
- Company: Join Capgemini, a leading company with a focus on customer satisfaction.
- Benefits: Earn £12.60 per hour, enjoy a living wage, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Customer service experience is a plus; IT knowledge is desirable but not essential.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What You'll Do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What You'll Bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today!
Customer Service Advisor in Fareham employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Fareham
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant IT knowledge, even if it’s just a little. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about communication, let your writing shine! Use clear and concise language in your application. We’re looking for someone who can express themselves well, so don’t hold back on showcasing your verbal and written skills.
Demonstrate Your Passion: We love candidates who are genuinely excited about delivering great customer service. In your application, share a brief story or example that shows your passion for helping others. It’ll make you stand out from the crowd!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Vrieservice
✨Know Your Stuff
Before the interview, brush up on your IT knowledge and customer service skills. Familiarise yourself with common IT issues and solutions, as well as the tools you might be using, like call logging software. This will show that you're proactive and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve issues. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through! Share examples of times you've gone above and beyond for a customer. This will demonstrate your genuine passion for delivering great service, which is key for this role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or what success looks like in the role. It shows you're engaged and serious about the position.
