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For Companies At a Glance
- Tasks: Manage customer enquiries via phone and email, ensuring timely order processing.
- Company: Join a leading supplier in the engineering industry with a supportive team.
- Benefits: Enjoy competitive salary, generous leave, and wellness perks.
- Why this job: Be the voice of the company and make a difference for customers every day.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Executive role at Vrieservice. Manpower UK is recruiting on behalf of our client in Chichester, a leading supplier of engineering components to the design and engineering industry. We’re looking for a highly motivated, proactive, customer‑focused individual to manage enquiries via phone or email and prioritize workloads efficiently.
Hours of Work
Our company operates on a two‑shift basis (on‑site) which rotates weekly to ensure the best service for our customers.
- Week 1: Mon‑Fri 08:00‑16:30
- Week 2: Mon‑Thu 09:00‑17:30
- Every Friday: 08:00‑16:30
Key Responsibilities
- Proactively keep customers updated on existing orders and advise of delays as necessary
- Process orders in a timely manner on our internal CRM system
- Liaise with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co‑ordinate customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
What We Offer
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of well‑being events
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Customer Service
Customer Service Executive in England employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in England
✨Tip Number 1
Get to know the company! Research Vrieservice and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll be handling enquiries via phone and email. Role-play with a friend or family member to get comfortable with responding to different types of customer queries.
✨Tip Number 3
Be proactive! During your interview, share examples of how you've managed workloads efficiently in the past. Highlight your ability to keep customers updated and resolve issues quickly – that's what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight any relevant experience you have in customer service, especially if it involves managing enquiries or using CRM systems. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've handled customer queries or worked in a team, as this will show us you're proactive and customer-focused.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Vrieservice
✨Know the Company
Before your interview, take some time to research Vrieservice and their role in the engineering components industry. Understanding their products and services will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your proactive approach and ability to prioritise workloads, as these are key traits for a Customer Service Executive.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your answers will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
