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For Companies At a Glance
- Tasks: Provide top-notch customer service and 1st line IT support.
- Company: Join Capgemini, a leading tech company with a focus on customer satisfaction.
- Benefits: Earn £12.60 per hour, enjoy flexible hours, and receive full training.
- Why this job: Kickstart your career in tech while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect opportunity for growth in a supportive team environment.
The predicted salary is between 12 - 16 £ per hour.
Overview
Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
Responsibilities
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll Bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
Qualifications and Requirements
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
Application
If you’re looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research Capgemini and their customer service approach. Knowing their values and how they operate will help you tailor your responses during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios before your interview. Think about how you'd handle difficult customers or technical issues. This will boost your confidence and help you demonstrate your problem-solving skills effectively.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s through a mock interview or during the actual one, show how you can convey information clearly and concisely, as this is key for a Customer Service Advisor.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any previous customer service experience, as these are key for us at StudySmarter.
Show Your Passion: Let your enthusiasm for delivering great customer service shine through in your application. We love candidates who genuinely care about helping others, so share any relevant experiences that showcase this.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, as we want to see your personality come through without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vrieservice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities like responding to customer requests and logging issues. This will help you demonstrate your enthusiasm and readiness to tackle the job.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will showcase your ability to provide great service and handle pressure.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've solved problems or provided guidance in a customer service setting. Be ready to discuss these during the interview, as it will highlight your capability to think on your feet and adapt to challenges.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
