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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing top-notch IT support.
- Company: Join Capgemini, a leading company known for its supportive culture.
- Benefits: Earn £12.60 per hour with flexible part-time hours and full training.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities to grow.
Join to apply for the Customer Service Advisor role at Vrieservice
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 35 hours per week, Monday to Friday, between 7am – 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What You\’ll Do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What You\’ll Bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you\’re looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today!
Seniority level
Entry level
Employment type
Temporary
Job function
Customer Service
Industries
Administrative and Support Services
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Customer Service Advisor employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your analytical abilities and your passion for delivering exceptional customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you prepare for interviews and stand out from the crowd.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service, as this will show us you’re a great fit for the position.
Show Your Passion: We love candidates who are genuinely passionate about delivering exceptional customer service. In your application, share examples of how you've gone above and beyond for customers in the past. This will help us see your dedication!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you about the next steps!
How to prepare for a job interview at Vrieservice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common IT issues and how to communicate solutions effectively. This will show your genuine interest in the position and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've provided exceptional service or resolved conflicts. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Passion
During the interview, let your enthusiasm for customer service shine through. Share examples of times when you went above and beyond for a customer. Employers love candidates who are genuinely passionate about helping others.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
