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For Companies At a Glance
- Tasks: Engage with customers through calls to update their data for compliance.
- Company: Join a leading FTSE 100 Credit Card Company in Brighton.
- Benefits: Enjoy a hybrid work model and competitive pay of £13.50 per hour.
- Why this job: Be part of a collaborative culture with growth opportunities in Account Management.
- Qualifications: Looking for motivated individuals with strong communication skills and customer service experience.
- Other info: Work hours are Monday to Friday, 8am - 4pm, with ongoing opportunities.
The predicted salary is between 9100 - 11700 £ per year.
Salary: £13.50 per hour
Location: Brighton (Hybrid Model: Office based 3 days per week)
Duration: Ongoing
Hours: 35 hours per week, Monday to Friday, 8am - 4pm
Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!
Manpower has a fantastic new opportunity for the right candidate to become a Business Representative (KYC), working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.
The Role
The position is an exciting opportunity focused on supporting the UK team in contacting customers to remediate their customer data in relation to UK Anti-Money Laundering regulations. The primary responsibility of this role will be outbound calling to Business and Corporate customers to help them submit their relevant business information. An element of the role will be to route the customers internally if there are any servicing issues uncovered. This position offers insight into the business and the potential for progression into the Account Management team.
- Clearly articulate the Anti-Money Laundering requirements to customers
- Support and guide the customer through emails and outbound calling
- Validate we hold the correct up to date information with the customer
- Work closely with internal stakeholders (Account Management & project teams) to support completion of the project
- Keep records updated in the Customer Relationship Management tools, and keep central project tracker updated
- Hit key performance metrics such as call volumes and email communications to customers
Role Requirements
- A motivated, independent proactive individual with the ability to manage your own productivity and performance
- Strong interpersonal skills with a proven ability to manage relationships, both internal and external to deliver against targets
- Excellent rapport building skills on the phone
- Previous customer facing, phone experience is preferable
- Computer literate (adequate knowledge of Outlook and Excel)
- Good attention to detail skills
If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
Business Representative employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Representative
✨Tip Number 1
Familiarise yourself with Anti-Money Laundering regulations. Understanding these requirements will not only help you in the role but also demonstrate your commitment and knowledge during any discussions with our team.
✨Tip Number 2
Practice your outbound calling skills. Since the role involves contacting customers, being comfortable and confident on the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your interpersonal skills. During any interactions, whether in interviews or networking, highlight your ability to build rapport and manage relationships effectively, as this is key to succeeding in the Business Representative role.
✨Tip Number 4
Get familiar with CRM tools. Since you'll be updating customer records, having a basic understanding of how these systems work can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Business Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Representative position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any phone-based roles. Highlight your interpersonal skills and any relevant achievements that demonstrate your ability to meet targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that make you a great fit, such as your attention to detail and ability to manage relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vrieservice
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Representative, especially regarding KYC and Anti-Money Laundering regulations. Familiarise yourself with the key tasks such as outbound calling and data validation to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves significant customer interaction, be prepared to showcase your excellent communication skills. Practice articulating complex information clearly and concisely, as you'll need to explain regulatory requirements to customers.
✨Demonstrate Proactivity
Highlight your ability to manage your own productivity and performance. Share examples from previous roles where you took initiative or solved problems independently, as this will resonate well with the interviewers looking for a motivated candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your interpersonal skills and ability to build rapport over the phone. Prepare examples of how you've successfully managed customer relationships in the past, particularly in challenging situations.
