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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage queries in a fast-paced environment.
- Company: Join a supportive and well-established business in Bradford.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private healthcare after 2 years.
- Why this job: Be part of a collaborative team and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and a genuine passion for customer service.
- Other info: Opportunity to grow within a dynamic company and develop your career.
The predicted salary is between 20000 - 28000 £ per year.
Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.
Package
- Full time Perm position Monday to Friday (This is a fully office-based role)
- Location: Bradford BD3
- Hours: 9:00am- 5:00pm (45 Minute Lunch break)
- Salary on offer: £24,000 per annum
- 25 days holidays plus bank holidays
- Access to Perk box after successful completion of the induction period
- Private healthcare after 2 years of service
Key Responsibilities
- Deal with customer and internal questions about orders and deliveries.
- Manage returns and keep customers updated until issues are sorted.
- Handle complaints and more complicated queries in a professional way.
- Process orders and payments accurately on company systems.
- Speak with couriers to fix delivery issues and arrange collections, including overseas returns when needed.
- Work closely with Sales, Procurement, Warehouse, Finance and Customer Service teams to make sure customers get the best service.
- Help out in the warehouse during busy times or when staff are off.
- Use Excel and other tools to gather and review information.
- Support the Procurement Manager with day-to-day queries and issues.
- Always be professional, positive and focused on helping customers.
- Work to agreed targets and service standards.
- Help with other tasks across the business, including warehouse and logistics duties when required.
Skills & Experience Required
- Strong organisational skills with excellent attention to detail.
- A genuine customer-first mindset with a passion for service excellence.
- Experience handling challenging customer situations with resilience and ownership through to resolution.
- Good administrative skills with working knowledge of MS Office; experience with bespoke systems is beneficial.
- Strong communication and interpersonal skills with the ability to build effective working relationships.
- Confident using Microsoft Excel to analyse data and identify actionable insights.
- Proactive problem-solver with the ability to take initiative.
- Able to work independently and as part of a team.
If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.
Customer Service Advisor in Bradford employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bradford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into that fast-paced environment.
We think you need these skills to ace Customer Service Advisor in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've handled challenging situations and what makes you a proactive problem-solver.
Showcase Your Skills: Don’t forget to mention your organisational skills and proficiency with MS Office, especially Excel. We want to see how you can use these tools to enhance our customer service experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vrieservice
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experiences where you've successfully handled difficult situations or complaints. This will demonstrate your problem-solving skills and resilience, which are key for this position.
✨Showcase Your Organisational Skills
Since strong organisational skills are a must for this role, be ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially when juggling multiple responsibilities across departments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
