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For Companies At a Glance
- Tasks: Provide first-class HR support via Live Chat, phone, and email.
- Company: Join a supportive Employee Services team in a remote role.
- Benefits: Earn £14.29 per hour with flexible benefits and a pension scheme.
- Why this job: Kickstart your HR career while making a real impact on employee experiences.
- Qualifications: HR qualification or relevant experience, strong IT and communication skills.
- Other info: Enjoy a collaborative environment with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Birmingham (Remote role)
Salary: £14.29 per hour
Hours: Full-time, 37.5 hours per week
Working Pattern: Monday - Friday
The Opportunity
Our Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met. As an AskHR Advisor, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.
Key Responsibilities
- Manage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAs
- Provide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary procedures
- Accurately record and manage HR data in line with GDPR and Data Protection requirements
- Coach users to increase self-service and promote the use of available HR tools
- Work collaboratively with wider HR and Employee Services teams to resolve queries effectively
- Contribute to projects and continuous improvement initiatives across HR systems, processes and procedures
About You
You will have a professional, supportive and customer-focused approach, with the ability to communicate confidently with people at all levels.
You Will Also Demonstrate
- Strong IT skills with fast and accurate typing
- Excellent verbal and written communication skills, primarily through digital channels
- Analytical and diagnostic thinking, with the ability to ask probing questions and apply sound judgement
- Strong organisation skills and the ability to manage multiple tasks across different channels
- High attention to detail with a 'right first time' mindset
- Resilience, accountability and a proactive, can-do attitude
- Experience of, or willingness to adapt to, a virtual working environment
Skills & Experience
- A recognised HR qualification or equivalent experience within an HR shared service or HR administration environment
- Experience using HR systems or HRIS databases with high levels of accuracy
- Strong influencing and persuasion skills
- A collaborative team player who enjoys sharing ideas and supporting colleagues
- A commitment to confidentiality and data protection at all times
What We Offer
- Competitive hourly rate of £14.29
- Full-time hours with a stable Monday‑Friday schedule
- Fully remote working (role aligned to Birmingham)
- Pension scheme and flexible benefits package
- Opportunity to earn a bonus
- Supportive, collaborative team environment
If you’re passionate about delivering excellent customer service and looking to develop your HR career in a fast‑paced, people‑focused role, we’d love to hear from you.
AskHR Advisor in Birmingham employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AskHR Advisor in Birmingham
✨Tip Number 1
Get your research game on! Before any interview, dive deep into the company’s values and culture. This will help us tailor our responses and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. This will help us get comfortable with common questions and refine our answers, making us sound confident and prepared.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, throw in a few thoughtful questions about the role or team dynamics. It shows we’re engaged and keen to know more about how we can contribute.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It keeps us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace AskHR Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the AskHR Advisor role. Highlight your HR experience and customer service skills, and don’t forget to mention any relevant qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for HR and customer service. Tell us why you’re excited about this role and how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Vrieservice
✨Know Your HR Basics
Make sure you brush up on key HR policies and procedures relevant to the role. Familiarise yourself with topics like performance management, grievance handling, and data protection. This will help you provide accurate advice during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved queries or helped someone understand a complex issue.
✨Demonstrate Your IT Proficiency
Be prepared to discuss your experience with HR systems or databases. Highlight any specific tools you've used and how you managed data accurately. If you have fast typing skills, mention that too—it’s a big plus for managing enquiries efficiently!
✨Exhibit a Collaborative Mindset
This role requires teamwork, so think of examples where you’ve worked well with others. Be ready to discuss how you’ve contributed to team projects or supported colleagues in achieving common goals. A collaborative attitude will resonate well with the interviewers.
