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For Companies At a Glance
- Tasks: Lead and inspire a team across multiple stores to drive sales and deliver top-notch customer service.
- Company: VPZ, the UK's leading vape retailer with over 190 stores and exciting growth plans.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Join a fast-paced industry and make a real impact on store performance and customer satisfaction.
- Qualifications: Proven management experience in retail, with a focus on customer service and sales.
- Other info: Must be 18+, with a valid driver's licence; pre-employment checks apply.
The predicted salary is between 36000 - 60000 £ per year.
Overview
VPZ are the UK\’s number 1 vape retailer. We currently have over 190 stores across the UK with more store openings on the way. We are known for setting and driving the standards within the vape industry and providing excellent product and sales training.
We are looking for an experienced Manager to help with our growth plan.
Reporting to the Regional Manager, you will oversee a group of stores within your region, working closely with Store Managers to drive performance, ensure consistent operational standards, and support the delivery of exceptional customer service.
You will play a key role in coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets, all while ensuring alignment with company strategy and brand values.
Main Responsibilities:
- Coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets, while ensuring alignment with company strategy and brand values.
- Managing 9 employees across 3 stores in the cluster (Inverness, Elgin and Nairn).
- Maximising store potential and revenue.
- Working alongside colleagues trading on the shop floor.
The ideal candidate will:
- Have a proven track record as a Manager in a fast paced retail environment
- Multisite experience is beneficial
- Be customer service and sales focussed
- Driver\’s licence is required
Please ensure you apply with an up-to-date CV.
Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening checks.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Retail
Referrals increase your chances of interviewing at VPZ.
Inverness, Scotland, United Kingdom; Aviemore, Scotland, United Kingdom; Forres, Scotland, United Kingdom; Alness, Scotland, United Kingdom; Daviot, Scotland, United Kingdom
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Cluster Manager employer: VPZ
Contact Detail:
VPZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching VPZ and understanding their values and goals. Tailor your answers to show how your experience aligns with their mission of providing excellent customer service and driving sales.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached teams or improved store performance in your previous roles. This will demonstrate your ability to manage multiple stores effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cluster Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cluster Manager role. Highlight your experience in managing teams and driving sales in a fast-paced retail environment. We want to see how your skills align with our growth plans!
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and support Store Managers. Share specific examples of how you've helped teams exceed targets and deliver exceptional customer service. We love seeing real-life success stories!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at VPZ!
How to prepare for a job interview at VPZ
✨Know Your Numbers
As a Cluster Manager, you'll need to demonstrate your understanding of sales metrics and performance indicators. Brush up on key figures from your previous roles, like revenue growth percentages or customer satisfaction scores, so you can confidently discuss how you've driven results.
✨Showcase Your Coaching Skills
Since you'll be coaching Store Managers, prepare examples of how you've successfully trained and developed teams in the past. Think about specific challenges you faced and how you helped your team overcome them, highlighting your leadership style and approach to mentoring.
✨Align with Company Values
VPZ prides itself on its brand values and customer service. Familiarise yourself with their mission and values, and be ready to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a retail environment. Think through potential situations you might face as a Cluster Manager, such as handling underperforming stores or managing staff conflicts, and outline your strategies for addressing these challenges.