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- Tasks: Support customers via email, live chat, and phone while managing maintenance requests.
- Company: Join VPZ, the UK's leading vape retailer with over 190 locations.
- Benefits: Earn £14.00 per hour with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Be the voice of our brand and make a difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
Pay: £14.00 per hour
About us
VPZ is the UK’s number one vape retailer. Since opening our first store in Edinburgh, we've expanded to over 190 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry.
About the Role
We are looking for a Customer Service & Maintenance Representative to join our growing operations team. In this role, you will act as the main point of contact for customers, supporting them via email, live chat, and telephone, while also coordinating maintenance requests and working with suppliers to resolve issues quickly and efficiently.
Key Responsibilities
- Respond to customer queries via phone, email, and live chat
- Ensure high levels of customer satisfaction and meet service targets
- Record and manage all customer interactions accurately within CRM systems
- Review and improve customer service scripts and processes
- Manage maintenance tickets and organise repair or service jobs
- Liaise with external suppliers to obtain quotes and schedule work
- Provide updates to internal and external stakeholders on job progress
- Prioritise tasks and resolve issues effectively in a fast-paced environment
Skills & Experience
- Previous customer service or support experience
- Strong phone communication and active listening skills
- Good organisational and problem solving skills
- Ability to prioritise tasks and work both independently and as part of a team
- Proficient in Microsoft Office
Additional Information
- Applicants must be 18 years or older
- Any job offer will be subject to pre-employment screening checks
- Please apply with an up-to-date CV
Customer Service & Maintenance Representative in Newbridge employer: VPZ | Vape Shop
Contact Detail:
VPZ | Vape Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Maintenance Representative in Newbridge
✨Tip Number 1
Make sure you know the company inside out! VPZ is all about customer satisfaction and setting standards in the vape industry. Research their values and recent news to show you're genuinely interested when you chat with them.
✨Tip Number 2
Practice your phone and live chat skills! Since you'll be the main point of contact for customers, role-play some scenarios with a friend. This will help you feel more confident and ready to tackle any queries that come your way.
✨Tip Number 3
Get familiar with CRM systems! If you can demonstrate that you know how to manage customer interactions effectively, it’ll give you a leg up. Maybe even check out some online tutorials to brush up on your skills before the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Maintenance Representative in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining VPZ and how your skills align with the role. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be the main point of contact for customers, it's crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight your phone and email etiquette.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VPZ | Vape Shop
✨Know Your Stuff
Before the interview, make sure you understand VPZ's products and services. Familiarise yourself with their customer service approach and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked a question, take a moment to think before responding. This not only shows that you value what the interviewer is saying but also allows you to provide more thoughtful answers.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.