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- Tasks: Lead and inspire a team across multiple stores to drive sales and customer satisfaction.
- Company: Join the UK's number 1 vape retailer with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and generous staff discounts.
- Other info: Dynamic role with potential for career advancement and a supportive team culture.
- Why this job: Make a real impact in a fast-paced retail environment while developing your leadership skills.
- Qualifications: Proven management experience in retail and a passion for customer service.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 + Bonus
VPZ are the UKs number 1 vape retailer. We currently have over 190 stores across the UK with more store openings on the way. We are known for setting and driving the standards within the vape industry and providing excellent product and sales training.
Reporting to the Regional Manager, you will oversee a group of stores within your region, working closely with Store Managers to drive performance, ensure consistent operational standards, and support the delivery of exceptional customer service. You will play a key role in coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets, all while ensuring alignment with company strategy and brand values.
Main Responsibilities
- Managing 12-15 employees across 4 stores in the cluster (Crawley, Wimbledon, Sutton, Streatham)
- Maximising store potential and revenue
- Working alongside colleagues trading on the shop floor
The ideal candidate will
- Have a proven track record as a Manager in a fast paced retail environment
- Multisite experience is beneficial
- Be customer service and sales focussed
- Drivers licence is required
Benefits
- £35,000 per annum
- Quarterly Bonus potential
- Company pension scheme
- Up to 50% Staff discount
Applicants must be 18 years old or above, any subsequent job offer is subject to pre employment screening checks.
Cluster Manager employer: VPZ | Vape Shop
Contact Detail:
VPZ | Vape Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VPZ on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Cluster Manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your experience managing teams and driving sales. We want to hear how you’ve turned challenges into successes in a fast-paced retail environment!
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers. This will demonstrate that you align with VPZ's commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Cluster Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management and any multisite roles you've had. We want to see how your skills align with the Cluster Manager position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the vape industry and how you can drive performance in our stores. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Leadership Skills: As a Cluster Manager, you'll be coaching Store Managers and leading teams. Make sure to include examples of how you've successfully managed and motivated teams in the past. We want to know how you can inspire others to meet and exceed targets!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at VPZ | Vape Shop
✨Know Your Numbers
As a Cluster Manager, you'll need to demonstrate your understanding of sales and performance metrics. Brush up on key figures from your previous roles, like revenue growth percentages or customer satisfaction scores, and be ready to discuss how you achieved them.
✨Showcase Your Leadership Style
Since you'll be coaching Store Managers, it's crucial to convey your leadership approach. Prepare examples of how you've motivated teams in the past, resolved conflicts, or implemented training programmes that led to improved performance.
✨Understand the Brand Values
VPZ prides itself on its brand values and customer service. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. Be prepared to discuss how you would uphold these values in your role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to manage multiple stores or handle a difficult customer situation, and outline how you approached these challenges effectively.