At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a dynamic retail environment.
- Company: Join VPZ, the UK's leading vape and e-cig retailer with over 150 stores.
- Benefits: Enjoy competitive pay, commission, staff discounts, and 28 days holiday.
- Other info: Flexible schedule and industry-leading training provided.
- Why this job: Be part of a growing company with fantastic development and promotion opportunities.
- Qualifications: Experience in retail management and strong leadership skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Contract Type: Permanent
Contract Hours: Full Time (40 hours per week)
VPZ are the market-leading vape and e-cig retailer in the UK. With over 150 stores across the country, and continuing to expand across the UK, we're now looking for someone special to join us in VPZ Kettering. Think you're up for the challenge? This is a fantastic opportunity for an experienced Store Manager to join our team in VPZ Kettering. You will be expected to work 5 days out of 7, including weekends.
What you'll be doing:
- Inspiring and motivating your team to deliver a level of customer service that exceeds all expectations
- Coaching and developing your team members in all aspects of their role
- Organised to effectively plan priorities and be able to respond to deadlines and challenges
- Overseeing the day-to-day running of the store including rota management/time and attendance, store standards, stock management and cash handling in line with company procedures and best practice
Experience you’ll bring:
- Experience in managing a team, preferably within a retail or hospitality environment
- Strong leadership skills, with excellent communication and interpersonal skills
- Ability to cope with changing priorities, maintaining a calm and resilient work ethic
- Able to work well under pressure when required
- Familiarity with vaping products would be beneficial but not essential as industry-leading training will be provided
What we can offer:
- Competitive starting rate
- Commission structure
- Company pension scheme
- 28 days holiday entitlement
- Paid breaks
- Up to 50% Staff discount
- Fantastic opportunities for development and promotion
- ...and much, much more!
We look forward to hearing from you and look forward to you joining the team!
Job Type: Full-time
Pay: £12.50-£13.00 per hour
Schedule: Flexitime, Monday to Friday, Weekend availability
Education: GCSE or equivalent (preferred)
Experience: Retail sales: 1 year (preferred), Supervising experience: 1 year (preferred), Customer service: 1 year (preferred), Retail management: 1 year (preferred), Management: 1 year (preferred)
Work authorisation: United Kingdom (required)
Work Location: In person
Store Manager employer: VPZ/ Absolute Ejuice
VPZ is an exceptional employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. As a Store Manager in Kettering, you'll benefit from competitive pay, a commission structure, and generous staff discounts, all while leading a passionate team in a rapidly growing industry. With opportunities for career advancement and comprehensive training, VPZ is committed to fostering a rewarding environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like VPZ/ Absolute Ejuice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like VPZ/ Absolute Ejuice!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at VPZ/ Absolute Ejuice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at VPZ/ Absolute Ejuice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show VPZ/ Absolute Ejuice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at VPZ/ Absolute Ejuice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
