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- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic environment.
- Company: Join a leading Telematics and Stolen Vehicle Recovery Company near Heathrow.
- Benefits: Enjoy a £40,000 salary, hybrid working, and great company perks.
- Why this job: Make a real difference by helping customers with innovative vehicle technology.
- Qualifications: Experience in auto-electrical roles and strong communication skills are essential.
- Other info: Fast-paced role with opportunities for professional growth and development.
Hybrid working – 3 days in the office based near Heathrow.
£40,000 base salary.
My client is currently seeking an experienced Technical Support Advisor to join a well-established market leading Telematics and Stolen Vehicle Recovery Company based near Heathrow airport.
As the successful Technical Support Advisor, you will be responsible for providing exceptional 1st line technical support to my client’s customers. Ensuring that all company products are installed according to documented standards and delivered within acceptable tolerance levels for both the client and the end user.
Technical Support Advisor Package and responsibilities:- £40,000 base salary + company benefits.
- Resolve customer queries or escalate them to the appropriate department.
- Ensure all updates are accurately recorded within internal systems.
- Identify root causes of substandard installations and provide effective resolutions.
- Manage inbound and outbound calls and cases in line with agreed processes and SLAs, using the Salesforce case management system and recording all relevant customer interactions.
- Build and maintain professional relationships with all internal and external customers.
- Proven experience in an auto-electrical role.
- Proactive self-starter with excellent interpersonal and communication skills.
- Excellent organisational abilities with a proactive mindset.
- Proven ability to meet tight deadlines and work under pressure.
- Clear and professional communication skills, both written and verbal.
- Knowledge of vehicle telematics concepts.
- Excellent problem-solving skills in a highly technical environment.
If you are interested in hearing more about this Technical Support Advisor opportunity, please press APPLY NOW and upload your up to date CV.
Technical Support Advisor employer: VPss
Contact Detail:
VPss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and auto-electrical experience. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of a Technical Support Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in auto-electrical roles. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those excellent problem-solving skills, so share specific situations where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VPss
✨Know Your Tech
Brush up on your knowledge of vehicle telematics and auto-electrical systems. Be ready to discuss specific technologies and how they work, as this will show your expertise and passion for the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce for case management, it’s a good idea to familiarise yourself with its features. Mention any previous experience with similar systems during the interview to demonstrate your adaptability.
✨Practice Clear Communication
As a Technical Support Advisor, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to do this with customers who aren't tech-savvy.
