At a Glance
- Tasks: Build strong relationships with clients and identify new business opportunities.
- Company: Dynamic company based in Leeds with a focus on customer satisfaction.
- Benefits: Competitive salary, commission, pension, healthcare, and career growth.
- Other info: Fully office-based role with massive opportunities for career advancement.
- Why this job: Join a vibrant team and make a real impact on client relationships.
- Qualifications: 3 years of experience in a similar role and excellent communication skills.
As the Customer Relationship Manager , your main role will be to create long-term, trusting relationships with my clients existing customers over the phone.
The Customer Relationship Manager role is to oversee a portfolio of assigned SME customers, develop additional business from existing clients and actively seek new cross sale opportunities whilst maintaining and developing the company’s commercial relationship.
Package for the role and business
- £40,000 - £45,000 base salary (dependant on experience)
- Commission
- Pension, healthcare etc
- Based in Leeds (fully office based)
- Massive opportunities for career growth
Customer Relationship Manager Key duties and responsibilities
- To reach out to my clients existing clients and build strong, working relationships
- To process customer requests from the outcome of the calls in a timely manner and liaise with internal customers to ensure that these requests are completed and followed up.
- To create Upselling opportunities of further units, products and services for the customer
- To follow a structured call script to ensure the customer receives a great experience.
- To work as part of a team within Inside Sales and other internal departments.
- To achieve personal and business targets as set by the Inside Sales Manager
Customer Relationship Manager Experience required
- You must have at least 3 years’ experience in a similar role
- Must have excellent communication skills including active listening, verbal and written.
- Must be outgoing, energetic, self-motivated and passionate
- Must have an excellent telephone manner
- Computer literate with experience of CRM, EXCEL, Word and Power Point
- Ability to liaise with clients from numerous different sectors
- Exceptional organisation and time management skills
For more information on this opportunity please apply with your up to date CV as soon as possible.
Ian Baldry – Principle Consultant at VPss Recruitment
Customer Relationship Manager in London employer: VPss
As one of the UK's largest privately owned suppliers of Fleet Management Solutions technology systems, our company offers a dynamic work environment that fosters professional growth and innovation. With a strong emphasis on employee wellbeing, we provide competitive salaries, private healthcare, and a flexible 4 on 4 off shift pattern, allowing for a healthy work-life balance. Join us in London to be part of a supportive team that values operational excellence and client satisfaction, while also offering opportunities for continuous development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VPss. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VPss before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VPss:Your cover letter is your chance to shine! Tell us why you want to work at VPss specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VPss!
How to prepare for a job interview at VPss
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
