At a Glance
- Tasks: Manage customer accounts and build strong relationships through effective communication.
- Company: Join a trusted, award-winning global leader in innovative products.
- Benefits: Base salary of £30,000 plus bonuses and extensive corporate benefits.
- Other info: Hybrid working model with opportunities for continuous improvement and career growth.
- Why this job: Grow your career in a customer-centric, dynamic environment with real impact.
- Qualifications: Experience in customer-focused roles and excellent communication skills.
This Customer Service Executive's main responsibility will be to manage a small portfolio of accounts across the full customer lifecycle. You'll be the main point of contact for your customers, handling day-to-day queries and orders, but more importantly building the kind of relationships where customers call you first, trust your advice and want to do more business with the company.
The company you’ll be joining has been established for over 40 years and is a trusted, multi-award-winning global market leader developing innovative cutting-edge products. This business is aspirational, customer centric, team driven and innovative, which are the key principles that shape the culture and behaviour of the organisation.
Customer Service Executive Base Salary: £30,000 plus the opportunity to earn bonuses
Hybrid working: the 1st 6 weeks will be in office
Benefits: Huge amounts of corporate benefits and a genuine opportunity to grow a long-standing career
Key Responsibilities:
- Own a portfolio of accounts
- Manage customer expectations through clear, accurate and timely communication at every stage
- Maintain accurate and up-to-date records across Business Central, Dynamics CRM and supporting systems
- Follow established processes and contribute to continuous improvement across the team
- Conduct regular proactive health check calls with customers to understand their business, review current products and identify any issues or upcoming requirements
- Handle inbound enquiries, orders, returns and complaints professionally and efficiently via phone, email and CRM
- Handle pricing queries, prepare quotations and liaise with the BDM team on commercial opportunities
- Log all customer interactions, opportunities and account intelligence in CRM consistently
If you’re interested in this opportunity and have experience in a customer focussed role, then please send your up to date CV through to Ian Baldry at VPss by pressing apply now.
Customer Service Executive in Kent employer: VPss
Join a dynamic and innovative company that has been a trusted global market leader for over 40 years, where your role as a Customer Service Executive will be pivotal in nurturing customer relationships and driving satisfaction. With a strong focus on employee growth, hybrid working options, and a wealth of corporate benefits, this is an excellent opportunity to build a rewarding career in a supportive, team-driven environment that values customer-centricity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Kent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle queries and build relationships. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Service Executive in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Executive role. Highlight any previous customer service experience and how you've built relationships with clients, as this is key to what we’re looking for.
Showcase Your Communication Skills:Since you'll be managing customer queries and building relationships, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated with customers in the past.
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, mention instances where you've successfully resolved customer issues or improved processes. This shows us that you can handle the day-to-day challenges of the role and contribute to our continuous improvement ethos.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your CV and cover letter right away, and it helps us keep track of all applications efficiently!
How to prepare for a job interview at VPss
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to manage expectations, handle complaints, and build relationships. Be ready to share examples from your past experiences that highlight your ability to connect with customers and resolve issues effectively.
✨Familiarise Yourself with the Company
Do some homework on the company’s history, values, and products. Since they’ve been around for over 40 years, knowing their journey and what makes them a market leader will show your genuine interest and help you align your answers with their culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times when you’ve gone above and beyond for a customer or resolved a tricky issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully, as this will reflect your capability to manage customer interactions effectively.
