Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate field engineers and subcontractors for seamless service delivery.
- Company: Join a dynamic team focused on exceptional customer satisfaction.
- Benefits: Enjoy hybrid working, yearly bonuses, and private medical insurance.
- Why this job: Be part of a supportive culture that values efficiency and customer care.
- Qualifications: Strong organisational skills and tech-savvy individuals are encouraged to apply.
- Other info: This role is crucial for maintaining operational effectiveness.
The role of the Field Service Controller will play a vital part in ensuring exceptional customer satisfaction by coordinating the Field Based Engineers as well as the businesses national sub contractors to ensure service continuity and fix first time approach for any bookings. The ideal candidate will possess strong organisational skills and be adept at using technology to streamline processes and improve efficiency.
Pay: £26,000 - £29,000 per year
Hybrid working - office based in central Birmingham
Yearly bonus
Company pension
Free On-site parking
Private dental insurance
Private medical insurance
Monday to Friday
Purpose:
- To efficiently schedule field technicians and subcontractors for planned telematics installations, warranty repairs, and project updates.
- To provide exceptional customer service and ensure timely resolution of service requests.
- To manage the field technician diary, job cards, and required stock inventory.
- To be proactive and manage quality, identify training needs throughout the UK service dealerships.
Key Responsibilities:
- Coordinate internal technician bookings and manage their diaries.
- Determine when to outsource to third-party suppliers for cost-effective mobilisation.
- Proactively reach out to customers with service call updates.
- Collaborate with technical support to mobilise technicians as needed.
- Serve as the primary point of contact for customer booking inquiries and service requests.
- Support the Head Office Customer Service team with service ticket triage and management.
- Ensure timely communication with customers regarding service status and updates.
- Monitor active field jobs and projects to ensure timely completion and escalation.
- Utilise resources and facilities efficiently to provide timely service.
This role is essential for maintaining the effectiveness of my clients operations while providing support to our dedicated teams. If you are an organised individual with strong administrative capabilities, Ian at VPss Recruitment encourages you to apply for this exciting opportunity as a Field Service Coordinator.
Field Service Coordinator employer: VPss
Contact Detail:
VPss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest scheduling and field service management software. Being tech-savvy will not only help you stand out but also demonstrate your ability to streamline processes, which is crucial for this role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the primary point of contact for customers, showcasing your ability to communicate effectively and resolve issues promptly can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the field service industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their operations and how they prioritise customer satisfaction will allow you to tailor your approach during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in coordinating teams or projects. Use specific examples that demonstrate your ability to improve efficiency and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Service Coordinator role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with scheduling and customer service.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed schedules, coordinated teams, or improved processes. Use metrics to quantify your achievements, such as 'reduced response time by 20%'.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Field Service Coordinator position.
How to prepare for a job interview at VPss
✨Showcase Your Organisational Skills
As a Field Service Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've effectively managed schedules or coordinated teams in the past.
✨Demonstrate Your Tech Savviness
This role requires adeptness with technology to streamline processes. Familiarise yourself with relevant software and tools, and be ready to explain how you've used technology to improve efficiency in previous roles.
✨Emphasise Customer Service Experience
Exceptional customer service is key in this position. Prepare to share instances where you've gone above and beyond to resolve customer issues or enhance their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or handle unexpected challenges, and articulate how you approached these situations.
