At a Glance
- Tasks: Manage customer accounts and build strong relationships through effective communication.
- Company: Join a trusted, award-winning global leader in innovative products.
- Benefits: Competitive salary of £30,000, bonuses, hybrid working, and extensive corporate benefits.
- Other info: Opportunity for long-term career growth in a dynamic team-driven culture.
- Why this job: Grow your career in a customer-centric, innovative environment with real impact.
- Qualifications: Experience in customer-focused roles and excellent communication skills.
This Customer Service Executive's main responsibility will be to manage a small portfolio of accounts across the full customer lifecycle. You'll be the main point of contact for your customers, handling day-to-day queries and orders, but more importantly building the kind of relationships where customers call you first, trust your advice and want to do more business with the company.
The company you’ll be joining has been established for over 40 years and is a trusted, multi-award-winning global market leader developing innovative cutting-edge products. This business is aspirational, customer centric, team driven and innovative, which are the key principles that shape the culture and behaviour of the organisation.
Base Salary: £30,000 plus the opportunity to earn bonuses
Benefits:
- Hybrid working (the 1st 6 weeks will be in office)
- Huge amounts of corporate benefits
- A genuine opportunity to grow a long-standing career
Key Responsibilities:
- Own a portfolio of accounts
- Manage customer expectations through clear, accurate and timely communication at every stage
- Maintain accurate and up-to-date records across Business Central, Dynamics CRM and supporting systems
- Follow established processes and contribute to continuous improvement across the team
- Conduct regular proactive health check calls with customers to understand their business, review current products and identify any issues or upcoming requirements
- Handle inbound enquiries, orders, returns and complaints professionally and efficiently via phone, email and CRM
- Handle pricing queries, prepare quotations and liaise with the BDM team on commercial opportunities
- Log all customer interactions, opportunities and account intelligence in CRM consistently
If you’re interested in this opportunity and have experience in a customer focussed role, then please send your up to date CV through to Ian Baldry at VPss by pressing apply now.
Customer Service Executive in Dartford employer: VPss
Join a dynamic and innovative company that has been a trusted global market leader for over 40 years, where your role as a Customer Service Executive will be pivotal in nurturing customer relationships and driving satisfaction. With a strong emphasis on employee growth, hybrid working options, and a wealth of corporate benefits, this is an excellent opportunity to build a rewarding career in a supportive, team-driven environment that values customer-centricity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Dartford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle queries and build relationships. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Executive in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and how you've built relationships with clients, as this is key to what we’re looking for.
Showcase Your Communication Skills:Since you'll be managing customer queries and expectations, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated with customers in the past.
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, mention instances where you’ve successfully resolved customer issues or improved processes. This shows us that you can handle the day-to-day challenges of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at VPss
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to manage expectations, handle complaints, and maintain clear communication. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in the past. Think about times when your advice led to positive outcomes. This is crucial for a role where trust and rapport are key!
✨Familiarise Yourself with Their Tools
Since the company uses Business Central and Dynamics CRM, it’s a good idea to have a basic understanding of these systems. If you’ve used similar tools before, mention that experience to demonstrate your adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer-centric approach and how they measure success in customer relationships. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
