Planning Coordinator - Middlesbrough - VPS

To support the Supply Chain Manager by ensuring the maximisation of team productivity within agreed SLAs and providing administrative support where directed.

Key Accountabilities & Activities

• Proactively contribute to the success and performance of the business by establishing strong relationships with other key stakeholders both internal and external.
• Deliver accurate workforce planning to ensure that SLAs can be achieved within the region.
• Communicate effectively both verbally and in writing to customers and colleagues.
• Liaise with key stakeholders regarding the progression of planned jobs.
• Work closely with the field teams regarding reactive planning for incomplete works, colleague absence, and any other potential impacts on job completions.
• Answer all incoming calls in a professional manner and in line with the team’s SLA.
• Perform administration duties as required.
• Ensure all clients' contract requirements are completed and followed up where necessary.
• Plan branch work to achieve maximum productivity in accordance with current health and safety best practice policy and procedures.
• Manage stock and maintain assets where required.
• Report and maintain stock levels.
• Adhere to SLA.
• Schedule effectively.

Essential / Desirable Qualifications and Experience and Personal Attributes

• A good understanding of VPS platforms and portals.
• A team player.
• Effective communicator with excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• Ability to solve problems and remain calm under pressure.
• Self-motivated, able to adapt to different circumstances and work unsupervised.

General

To comply with health & safety requirements of the Group. Our vision is to significantly enhance our health and safety culture, embedding ownership, responsibility, and accountability by ensuring we have effective management, standards, policies, and processes in place. Our overriding commitment is to ensure that you return home safely each day and that we never put yourself, your colleagues, or our customers and the general public at risk. Each and every one of us is responsible for the health and safety of ourselves, each other, and members of the public. These responsibilities are detailed in Part 2 – Organisation, of the Health and Safety Policy; please familiarise yourself with the responsibilities that relate to you in your role. Should you have any questions or concerns regarding them, please discuss with your line manager, HR, or a member of the H&S team in the first instance who will be happy to discuss.

To comply with the company’s disciplinary and grievance procedure as required. To comply with the company’s policies and procedures at all times. To uphold the company’s equal opportunities policy and ensure that any discriminatory practice within the workplace is appropriately challenged. To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe all policies and guidelines. The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive. Duties are set out in this job description, but please note that, in consultation with the post holder, the business reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.