At a Glance
- Tasks: Coordinate hire requests and ensure timely equipment delivery while providing excellent customer service.
- Company: Join TPA Portable Roadways, a leader in temporary access solutions across Europe.
- Benefits: Enjoy competitive salary, 25 days holiday, free tool hire, and various discounts.
- Other info: Full training provided; great opportunities for personal and professional development.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in sales or customer service with strong communication and organisational skills.
The predicted salary is between 24300 - 29700 £ per year.
Job Introduction
This is an excellent opportunity for a confident and organised team player to join us as a Hire Controller at our Worksop depot.
This is a fast-paced, office-based role where you’ll play a key part in delivering great service to our customers.
You’ll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification.
This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.
Key Responsibilities
- Liaise with potential and existing clients, offering services and providing quotations
- Ensure all administration is always up to date
- Act as the main point of contact for customers, ensuring all queries are dealt with in a timely manner
- Operate as a link between the Sales and Operational functions whilst coordinating hires
- Coordinate equipment deliveries and collections with transport and depot teams
- Monitor equipment availability and manage scheduling to meet customer demand
- Update and maintain accurate hire records, including hire extensions and off-hires
- Assist with resolving equipment or service issues promptly and professionally
- What We’re Looking For
- Must have experience in sales or customer service
- Excellent communication skills, both face to face and on the phone
- Customer focused approach
- Excellent attention to detail
- Good IT skills and familiarity with the Microsoft Office suite
- Knowledge of the hire industry would be beneficial, however full training will be provided on our products
- Strong organisational skills with the ability to prioritise workload under pressure
- A proactive approach to identifying and solving problems
- Ability to work effectively as part of a team and independently when required
- What We Can Offer You
- Competitive salary
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Employee Assistance Programme
- Virtual GP Service
- Will Writing & Funeral Concierge Service
- Regit Assist 24/7 accident helpline – free joining
- All the above managed through our Employee Engagement Platform – Spotlight
- A Little Bit About Us
TPA Portable Roadways is a leading supplier of customized temporary access solutions in Europe.
We specialise in providing versatile access equipment for various industries while prioritising health and safety.
At TPA, we offer tailored solutions to meet your specific needs, drawing from our industry expertise in handling complex projects.
Our versatile equipment is designed to adapt to diverse environments, ensuring seamless access across different terrains.
Safety is our utmost priority, and we adhere to stringent standards to provide a secure working environment.
We have established long-term partnerships with industry leaders, highlighting our reliability and commitment to excellence.
With an innovative approach, we transform ambitious ideas into practical realities, delivering exceptional temporary access solutions.
Join our dynamic team at TPA and be part of our success in providing outstanding services.
Explore exciting career opportunities today and contribute to our mission of delivering exceptional temporary access solutions to our valued clients.
Vp plc is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
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Hire Controller in Worksop employer: Vp Rail
Groundforce is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the field of temporary works design. With a strong commitment to employee development, you will have ample opportunities for growth through mentoring roles and technical leadership, all while working on impactful projects across the UK and Ireland. The supportive environment fosters creativity and ensures compliance with regulations, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Worksop
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vp Rail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vp Rail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Controller in Worksop
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vp Rail:Your cover letter is your chance to shine! Tell us why you want to work at Vp Rail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vp Rail!
How to prepare for a job interview at Vp Rail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
