At a Glance
- Tasks: Be the go-to person for customers, helping them hire equipment and ensuring smooth operations.
- Company: Join Groundforce, the UK's leader in construction equipment hire with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and excellent work-life balance with no weekends.
- Other info: Great career progression opportunities within a dynamic and collaborative environment.
- Why this job: Make a real impact by delivering outstanding customer service and solving problems daily.
- Qualifications: Customer service experience and strong communication skills are key; training provided!
The predicted salary is between 20790 - 25410 £ per year.
Why You\'ll Love Working Here
Looking for a customer service role with a predictable working week?
At Groundforce, our Hire Desk operates Monday to Friday, 8:00am to 5:00pm, with no evening shifts, no weekend working (apart from two Saturday stock takes each year) and Bank Holidays off.
- Job Introduction
- Why You\'ll Love Working Here
Looking for a customer service role with a predictable working week?
At Groundforce, our Hire Desk operates Monday to Friday, 8:00am to 5:00pm, with no evening shifts, no weekend working (apart from two Saturday stock takes each year) and Bank Holidays off.
As a Hire Controller, you will be the key point of contact for customers, helping them hire the right equipment, preparing quotations, coordinating deliveries with depots and transport teams, and ensuring every hire runs smoothly.
Working as part of a supportive team, you will build relationships, solve problems and deliver excellent customer service.
Whether you have experience in plant hire, customer service, logistics, transport, builders\' merchants, construction, manufacturing or sales support, we can provide the training and development to help you succeed.
Due to the office location and 8:00am start time, candidates should ideally be based in or around Morley, with access to a car and a full driving licence beneficial.
What makes this role different?
- Monday-Friday working (8:00am-5:00pm)
- No evening shifts
- No weekend working (other than two Saturday stock takes each year)
- Bank Holidays off
- Full training provided
- Genuine career progression within Groundforce and the wider Vp Group
- Join the UK\'s market leader in specialist construction equipment hire
Key Responsibilities
Every day will be different, but you\'ll be responsible for
- Delivering outstanding customer service by telephone and email.
- Processing equipment hire and off-hire requests accurately using our hire management system.
- Preparing quotations and helping customers find the best solution for their projects.
- Coordinating deliveries, collections and equipment exchanges with our operational depots and transport teams.
- Building strong working relationships with customers and internal colleagues.
- Keeping customers informed throughout the hire process and resolving any issues professionally.
- Maintaining accurate customer and hire records.
- Monitoring equipment availability and supporting efficient stock utilisation.
- Taking ownership of customer enquiries from initial contact through to resolution.
- Working collaboratively with colleagues to achieve team and business objectives.
- What We\'re Looking For
We\'re looking for attitude and potential just as much as experience.
If you enjoy helping customers, solving problems and working as part of a busy team, we\'d like to hear from you.
- Ideally, You\'ll Have
- Experience in customer service, hire, logistics, transport, internal sales or a coordination role.
- Excellent communication skills with a confident and professional telephone manner.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent attention to detail and a high level of accuracy.
- A proactive, positive and solution-focused approach.
- Good IT skills, including Microsoft Outlook and Excel.
- Experience using G42 or another hire management system would be advantageous but isn\'t essential.
- Construction or hire industry knowledge would be beneficial, although full product training will be provided.
- What We Can Offer You
Combined with excellent benefits, structured training and career progression opportunities, we believe this provides a fantastic work-life balance. You\'ll also receive:
- Competitive salary
- Salary sacrifice pension
- 25 days holiday plus Bank Holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance (3x salary)
- Share Save Scheme
- Eye care vouchers
- Recommend a Friend Scheme
- Structured learning and development programmes
- Career progression opportunities across Groundforce and the wider Vp Group
- Cycle to Work Scheme Long Service Recognition
- My Vp discounts with thousands of well-known brands
- Discounts on HP products
- EE mobile contract discounts
- Gym discounts
- Health Shield healthcare cash plan
- Regit Assist 24/7 accident helpline
- A Little Bit About Us
Groundforce is the UK\'s market-leading provider of excavation support systems and specialist construction equipment.
For more than 60 years we\'ve supported some of the UK\'s largest infrastructure, utilities and construction projects by providing innovative solutions, market-leading equipment and exceptional customer service.
As part of the Vp Group, we\'re proud to invest in our people, creating opportunities to learn, develop and build rewarding careers.
Many of our colleagues have progressed into leadership and specialist roles, reflecting our commitment to recognising talent from within.
We\'re passionate about creating a supportive, collaborative environment where everyone can contribute, develop and succeed.
If you\'re looking for a role where you\'ll make a real difference, work with great people and enjoy an excellent work-life balance, we\'d love to hear from you.
Vp plc is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
Recruitment decisions are based on skills, experience and potential.
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Hire Controller / Customer Service Coordinator employer: Vp Rail
Groundforce is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the field of temporary works design. With a strong commitment to employee development, you will have ample opportunities for growth through mentoring roles and technical leadership, all while working on impactful projects across the UK and Ireland. The supportive environment fosters creativity and ensures compliance with regulations, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller / Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vp Rail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vp Rail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Controller / Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vp Rail:Your cover letter is your chance to shine! Tell us why you want to work at Vp Rail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vp Rail!
How to prepare for a job interview at Vp Rail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
