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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage hire requests with precision.
- Company: Join Vp plc, a leader in equipment rental with a rich history and dynamic culture.
- Benefits: Enjoy 25 days holiday, pension scheme, discounts, and professional development opportunities.
- Why this job: Make a real impact by building relationships and delivering excellent customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
A great opportunity has arisen for a Senior Hire Controller to join our busy team located in our client's offices in Thurnscoe. The successful applicant will be working on one of our biggest and most important customer accounts and will be tasked with building strong internal and external relationships with a view to maximising business development opportunities. Please note this is a full-time, temporary position for 12 months covering maternity leave.
Key Responsibilities
- Step up and be the main point of contact for any escalations in the absence of the Hire Desk Manager.
- Deliver service excellence through the management of your own case load of queries, exceptions and associated customer enquiries.
- Process on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
- Maintain accurate records of customer activity, hire information, and system data.
- Prepare and issue hire quotations based on customer requirements.
- Expertly respond to calls and written communication in a variety of formats, including emails, ensuring a first-class customer experience.
- Coordinate with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
- Liaise with internal teams to ensure orders are fulfilled correctly and on time.
- Assist with checking product availability and supporting stock control processes.
- Help to resolve any service issues or queries efficiently, escalating when required.
What we're looking for
- Experience of working in a customer service role.
- Knowledge and experience of working in the hire sector is desirable.
- Computer literate and competent with Microsoft Outlook, Excel and Word.
- Confident with strong communication skills.
- Driving licence preferable.
- Excellent interpersonal skills.
- Ability to pick up new tasks quickly, follow procedures and help other team members.
- A well organised and methodical individual with excellent attention to detail.
- Ability to build effective relationships with internal and external stakeholders and deliver a high level of customer service.
- Excellent phone manner and the confidence to manage customer enquiries for hire and sale transactions.
- Experience of working in the hire industry is preferred.
- GCSE level Maths and English (or equivalent) C or 3 or above.
What We Can Offer You
- Salary sacrifice pension.
- 25 days holiday, plus bank holidays.
- Additional holiday purchase scheme.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Eye care vouchers.
- Recommend a friend scheme.
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Gym discounts.
- Health Shield (discounted premiums on health care cash plan).
- Employee Assistance Programme.
- Virtual GP Service.
- Will Writing & Funeral Concierge Service.
- Regit Assist 24/7 accident helpline - free joining.
A Little Bit About Us
Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks. Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding. With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Senior Hire Controller (12 Month Contract) employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Hire Controller (12 Month Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hire industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us that you understand what we do and how you can contribute to our success, especially in building strong relationships with customers.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Senior Hire Controller (12 Month Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and the hire sector. We want to see how your skills align with the role of Senior Hire Controller, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've successfully managed customer enquiries in the past.
Highlight Your Organisational Skills: Being well-organised is key for this position. In your application, mention any experiences where you’ve had to manage multiple tasks or projects simultaneously. We love to see candidates who can juggle responsibilities while maintaining attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vp plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Hire Controller inside out. Familiarise yourself with the hire management system and be ready to discuss how you would handle customer queries and escalations. This shows you're proactive and serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer enquiries in the past, especially in high-pressure situations. A confident phone manner can really set you apart!
✨Build Relationships
Think about how you can demonstrate your ability to build strong relationships. Be ready to share experiences where you’ve collaborated with others to resolve issues or improve service delivery. Highlighting your interpersonal skills will resonate well with the interviewers.
✨Attention to Detail is Key
In this role, accuracy is crucial. Bring examples of how you've maintained accurate records or managed data in previous jobs. You might even want to mention any systems you've used to ensure precision in your work. This will show that you’re methodical and organised, which is exactly what they’re looking for.