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For Companies At a Glance
- Tasks: Own and manage CRM platforms, ensuring they support the entire customer journey.
- Company: Join Vp plc, a dynamic leader in equipment rental with a rich history.
- Benefits: Enjoy 25 days holiday, health perks, and a commitment to your professional growth.
- Why this job: Shape the future of CRM solutions and make a real impact on customer experience.
- Qualifications: Experience as a Product Owner or CRM Business Analyst, especially with Salesforce and Zendesk.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As Product Owner, you will own our CRM platforms end-to-end, with a focus on Salesforce Sales Cloud, Revenue Cloud (CPQ & Billing), and Zendesk for customer service. Your role is to ensure these systems effectively support the entire customer journey—from first contact through sales, billing, and service.
You will act as the bridge between business teams and technical teams, turning requirements into a prioritised product backlog. Working in an agile environment, you will shape the CRM roadmap, drive new features, and align platform capabilities with business goals.
This role requires both technical CRM knowledge and an understanding of commercial processes. You will work closely with Sales, Finance, and IT to improve pipeline visibility, revenue operations, service efficiency, and customer experience.
Success means delivering scalable, user-friendly CRM solutions that improve efficiency, data accuracy, and growth. You will also champion best practices, drive adoption, and continuously evolve the platform to meet changing needs.
Key Responsibilities
- Own and manage the CRM roadmap across Salesforce Sales Cloud, Revenue Cloud (CPQ & Billing), and Zendesk.
- Translate business requirements into prioritised user stories and acceptance criteria.
- Represent business needs and customer perspective in product development.
- Maintain a backlog aligned to strategic goals and priorities.
- Lead delivery of CRM features, including CPQ, quote-to-cash workflows, and reporting.
- Oversee configuration and implementation to ensure scalable, maintainable solutions.
- Ensure seamless user experience across sales (Salesforce) and service (Zendesk).
- Partner with Sales, Finance, and Service teams to address challenges and opportunities.
- Work with Salesforce/Zendesk developers to deliver high-quality releases.
- Support CRM integrations with ERP, data platforms, and marketing tools.
- Ensure compliance with governance, change management, and best practices.
- Promote adoption through training, onboarding, and documentation.
- Monitor performance and usage to drive continuous platform improvement.
What We’re Looking For
- Proven experience as a Product Owner or CRM Business Analyst in a technology or digital environment.
- Hands-on expertise with Salesforce Sales Cloud and Revenue Cloud (CPQ & Billing).
- Familiarity with Zendesk CRM for customer service workflows and ticketing.
- Strong knowledge of lead-to-order, quote-to-cash, and customer service processes.
- Experience working in agile delivery teams with tools like Jira, Confluence, or Azure DevOps.
- Excellent communication and stakeholder management skills.
- Ability to translate complex business needs into clear technical requirements.
Desirable Experience
- Salesforce certifications (e.g., Sales Cloud Consultant, CPQ Specialist, Administrator)
- Understanding of subscription billing models and SaaS revenue operations.
- Experience integrating Salesforce and Zendesk with ERP, marketing automation, or data platforms (e.g., Snowflake).
What We Can Offer You
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Employee Assistance Programme
- Virtual GP Service
- Will Writing & Funeral Concierge Service
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.
Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.
With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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Product Owner - CRM and CPQ employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - CRM and CPQ
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to CRM and agile methodologies. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your knowledge of Salesforce and Zendesk during interviews. Bring examples of how you’ve improved processes or user experiences in past roles to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Product Owner - CRM and CPQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms, especially Salesforce and Zendesk. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Product Owner role and how your background makes you the perfect fit. We love seeing enthusiasm and a clear understanding of our business needs.
Showcase Your Agile Experience: Since we work in an agile environment, it’s crucial to highlight any experience you have with agile methodologies. Mention tools like Jira or Confluence that you’ve used, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Vp plc
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Salesforce Sales Cloud, Revenue Cloud (CPQ & Billing), and Zendesk. Brush up on their features and how they support the customer journey. Being able to discuss specific functionalities and how they can improve efficiency will impress your interviewers.
✨Speak Their Language
Familiarise yourself with key terms and processes like lead-to-order and quote-to-cash. Use these terms during your interview to demonstrate your knowledge of commercial processes and how they relate to CRM systems. This shows you can bridge the gap between business and technical teams effectively.
✨Showcase Your Agile Experience
Since this role involves working in an agile environment, be prepared to discuss your experience with agile methodologies. Share examples of how you've contributed to product backlogs or worked with tools like Jira or Confluence. This will highlight your ability to adapt and thrive in a fast-paced setting.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to CRM implementation or user experience. Think about past challenges you've faced and how you overcame them. This will help you demonstrate your problem-solving skills and your ability to deliver scalable, user-friendly solutions.
