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- Tasks: Join our team as a Hire Controller, processing requests and coordinating deliveries.
- Company: Groundforce, a leading rental provider in the construction industry.
- Benefits: Competitive salary, 25 days holiday, and great work-life balance.
- Why this job: Be part of a dynamic team delivering exceptional service to customers.
- Qualifications: Strong customer service skills and experience in fast-paced environments.
- Other info: Opportunities for learning and development with a commitment to upskilling.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a confident and organised team player to join our busy team as a Hire Controller. This is a fast-paced, office-based role where you will play a key part in delivering great service to our construction industry customers. You will be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification. This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.
Due to the location of our office and the requirement for an 8:00 AM start, candidates should ideally be based in or around the Morley area. Public transport options are limited, so access to a car and a full driving licence would be beneficial.
Key Responsibilities- Responding to incoming telephone calls and emails from customers, providing prompt and professional service.
- Processing on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
- Preparing and issuing hire quotations based on customer requirements.
- Coordinating with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
- Liaising with internal teams to ensure orders are fulfilled correctly and on time.
- Maintaining accurate records of customer activity, hire information, and system data.
- Assisting with checking product availability and supporting depot stock control processes.
- Helping to resolve any service issues or queries efficiently and escalating when required.
- Excellent telephone manner and strong customer service skills.
- Experience of working in a fast-paced environment.
- Basic computer literacy – MS Office/Outlook skills.
- Knowledge of G42 or other similar hire rental asset management systems advantageous.
- Knowledge of hire industry/construction advantageous.
- Competitive salary.
- Bank Holidays automatically off.
- Closed between Christmas and New Year.
- 25 days holiday, plus bank holidays.
- Great work-life balance.
- Additional holiday purchase scheme.
- Salary sacrifice pension.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Recommend a friend scheme.
- Learning & Development – commitment to upskilling and developing our people, structured in-house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Gym discounts.
- Health Shield (discounted premiums on health care cash plan).
- Regit Assist 24/7 accident helpline – free joining.
A little bit about us: Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services. Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for total solutions in the construction and civil engineering industry.
At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers. Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.
Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller in Pennington employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Pennington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Groundforce. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend or family member to get comfortable with responding to different types of customer queries.
✨Tip Number 3
Show off your organisational skills! In a fast-paced environment like this, being organised is key. Think of examples from your past experiences where you successfully managed multiple tasks or projects at once, and be ready to share those during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Groundforce!
We think you need these skills to ace Hire Controller in Pennington
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about delivering great service, make sure to highlight your customer service experience in your application. We want to see how you've handled customer queries and provided solutions in the past!
Be Detail-Oriented: As a Hire Controller, accuracy is key! When filling out your application, pay attention to the details. Double-check for any typos or errors, and ensure your experience aligns with the job description.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match what we’re looking for. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vp plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with processing hire requests and coordinating deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you provided excellent service or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Relevant Software Knowledge
If you have experience with hire management systems like G42, make sure to mention it. If not, do a bit of research on similar systems and be ready to discuss how your basic computer skills can help you learn quickly. This shows your willingness to adapt and grow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Hire Controller faces. This not only shows your interest but also helps you determine if the company is the right fit for you.
