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For Companies At a Glance
- Tasks: Be the go-to person for customers and maximise hire and sales revenue.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider.
- Benefits: Enjoy competitive salary, 25 days leave, and free tool hire.
- Why this job: Make a real impact in a dynamic team focused on customer excellence.
- Qualifications: Customer service experience and a valid driving licence are essential.
- Other info: Great career growth opportunities and a commitment to your development.
The predicted salary is between 25000 - 30000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation's leading Tool hire business.
Key Responsibilities
- Be the first point of contact for customers over the counter & on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicles are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
What We’re Looking For
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
What We Can Offer You
- Competitive salary
- Salary sacrifice pension
- 25 days annual leave, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we’re actively looking for passionate individuals to join our team. We’re committed to providing the highest level of service to our customers and we’re always on the lookout for like-minded professionals who share our dedication to excellence. If you’re interested in working for a company that’s committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller in Oxford employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Oxford
✨Tip Number 1
Get to know the company inside out! Research Brandon Hire Station, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can make a great impression. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Brandon Hire Station.
We think you need these skills to ace Hire Controller in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We love candidates who can communicate effectively and empathise with customers, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your commercial mindset and any relevant experience in the hire industry, even if it’s not essential.
Be Detail-Oriented: Attention to detail is key for us, especially when it comes to compliance and health & safety checks. Make sure your application is free from typos and clearly structured to show that you pay attention to the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our amazing team!
How to prepare for a job interview at Vp plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Controller inside out. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Customer Service Focus
Since delivering excellent customer service is crucial for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can maximise hire and sales revenue while ensuring customer satisfaction.
✨Show Off Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can influence and empathise with customers during your responses. A good way to demonstrate this is by sharing specific scenarios where your communication made a difference.
✨Attention to Detail Matters
As a Hire Controller, you'll need to pay attention to compliance and health & safety checks. Prepare to discuss how you ensure accuracy in your work and how you handle tasks that require meticulous attention. This will show that you take these responsibilities seriously and are a reliable candidate.