At a Glance
- Tasks: Manage billing processes and ensure accurate invoicing for B2B accounts.
- Company: Join Brandon Hire Station, the UK's leading tool and equipment hire provider.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be a key player in enhancing customer experience and reducing billing errors.
- Qualifications: Experience in billing, strong attention to detail, and excellent organisational skills.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a highly organised and detail-focused Billing Administrator to support our Billing Manager and play a key role in delivering accurate, timely invoicing for high-value and high-volume B2B accounts. You’ll manage the full billing lifecycle, including regular hire, off-hire and non-standard charges, with a strong emphasis on Right First Time accuracy. This role is central to reducing billing errors, improving customer experience and supporting revenue assurance across the business.
Key Responsibilities
- Produce ad-hoc manual invoices and credit notes relating to account corrections, damage & loss invoicing, loss reinstatements, lost hire revenue and PO amendments.
- Run monthly reports to identify duplicate credits, suspended billing and zero-rate hires, raising corrective invoices and updating systems accordingly.
- Work closely with the One Call Centre, branches and Credit Control teams to resolve billing queries and proactively ensure issues are resolved first time.
- Manage regular billing cycles for large B2B customers, including framework pricing, consolidated invoicing, PO reconciliations and customer-specific reporting.
- Manage digital billing processes including portal uploads, e-invoicing and self-bill accounts.
- Maintain bank holiday suspension data and resolve related queries and credit requests in line with agreed procedures.
- Manage daily inbox activity, ensuring customer requests and queries are handled efficiently, professionally and accurately.
- Carry out weekly quality assurance checks to identify potential billing errors and prevent unexpected high-value or backdated charges.
- Manage workflows including new user setup, user amendments and weekly review of credit authorisation reports.
- Support the Triage Team through daily system updates, ensuring queries are allocated correctly for swift resolution.
- Produce internal reporting on outstanding invoice queries, trends and pricing compliance analysis.
- Work closely with the Billing Manager to identify root-cause issues and recommend process improvements or system developments.
- Undertake additional duties where required to support the smooth running of the Billing Team.
- Billing cycles completed within SLA targets.
What We’re Looking For
- Previous experience within a billing role, ideally within construction, hire or a similar fast-paced environment.
- Experience in quality, revenue or margin assurance would be advantageous.
- Outstanding attention to detail with a strong investigative mindset.
- Excellent administration and organisational skills with a process-driven approach.
- Ability to prioritise workloads, work under pressure and meet strict deadlines in a fast-paced environment.
- Strong stakeholder management skills with a positive and adaptable attitude.
- Committed to delivering excellent customer service and resolving issues first time.
- Competent using finance systems and highly proficient in Microsoft Excel, including lookups and pivot tables for reporting and data analysis.
A Little Bit About Us: Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We’re committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence. If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Billing Administrator in Manchester employer: Vp plc
Brandon Hire Station is an exceptional employer located in Manchester, offering a dynamic work environment where attention to detail and customer service excellence are paramount. Employees benefit from a supportive culture that prioritises professional growth, with opportunities for skill development and process improvement initiatives. Join a team that values diversity and is committed to delivering outstanding service in the tool and equipment hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Billing Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Administrator role. Highlight your previous billing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Attention to Detail:Since this role requires a strong focus on accuracy, don’t shy away from showcasing your attention to detail. Use examples from your past work where you’ve successfully managed billing processes or resolved discrepancies.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Vp plc
✨Know Your Numbers
As a Billing Administrator, you'll be dealing with invoices and financial data. Brush up on your Excel skills, especially lookups and pivot tables, so you can confidently discuss how you've used these tools in previous roles. Being able to demonstrate your proficiency will show that you're ready to hit the ground running.
✨Attention to Detail is Key
This role requires a strong focus on accuracy. Prepare examples of how you've ensured 'Right First Time' accuracy in your past work. Whether it’s through quality checks or process improvements, showcasing your investigative mindset will impress the interviewers.
✨Customer Service Matters
Since this position involves resolving billing queries, think of specific instances where you've provided excellent customer service. Be ready to explain how you handled difficult situations and ensured customer satisfaction, as this will highlight your commitment to delivering exceptional support.
✨Understand the Business
Familiarise yourself with Brandon Hire Station and its services. Knowing about their commitment to customer support and their operational processes will help you align your answers with their values. This shows genuine interest and that you’re not just looking for any job, but specifically want to be part of their team.
