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- Tasks: Join our team as a Hire/Sales Coordinator, handling customer inquiries and processing orders.
- Company: UK Forks is a leading name in the UK's material handling industry with a rich heritage.
- Benefits: Enjoy competitive pay, no weekends, 25 days holiday, free tool hire, and various discounts.
- Why this job: Be part of a fast-growing company that values excellence and customer satisfaction.
- Qualifications: Experience in telephone-based roles and excellent customer service skills are essential.
- Other info: No cold calling; all calls are inbound, ensuring a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We currently have an exciting opportunity for a Hire/Sales Coordinator with relevant telephone based customer service experience to join our existing team here in Harrogate, providing the highest level of customer service and help develop business by converting enquiries into hire business.
Key Responsibilities
- Your main responsibilities will include quoting prices, taking orders and processing them through to completion, with the aim of increasing our customer base through pro-active business development
- You will liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels
- With specific responsibility for one of our depots you will be required to develop strong relationships with our customers and our internal colleagues
- This is an excellent opportunity to join a fast growing company and work with some of the key players in the construction and house building industries.
What We’re Looking For
- Experience of working in a telephone based role
- Meticulous attention to detail and understanding of the importance of this – Essential
- Excellent customer service skills and a confident telephone manner- Essential
- Ability to communicate via email with good use of language
- Good understating of customer requirements
- Ability to convert conversations in to business opportunities
- Good use and experience of using various IT systems
- Knowledge of equipment – Desirable
- Experience of logistics/planning – Desirable
What We Can Offer You
- Competitive salary
- Monday – Friday working hours, no weekends!!
- No cold calling, all inbound calls…
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Free onsite parking
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic and rotational handlers.
At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.
Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.
With strategically positioned distribution centres and a fleet of HGV trucks, we guarantee prompt and reliable equipment delivery across the country. Our meticulous maintenance practices ensure that our fleet is always in top condition, delivering optimal performance and customer satisfaction.In addition, our mobile service engineers are readily available to provide on-site support, minimizing downtime and keeping operations running smoothly.
We pride ourselves on our streamlined logistics, employing efficient measures to ensure prompt and realistic delivery times.By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: UK Forks
Hire/Sales Coordinator - Harrogate employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire/Sales Coordinator - Harrogate
✨Tip Number 1
Familiarize yourself with the construction and house building industries. Understanding the specific needs and challenges of these sectors will help you communicate more effectively with potential customers and demonstrate your value as a Hire/Sales Coordinator.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires excellent customer service over the phone, consider role-playing scenarios with friends or family to build confidence and refine your approach to converting inquiries into business opportunities.
✨Tip Number 3
Get comfortable with various IT systems that are commonly used in sales and logistics. Familiarity with these tools will not only make you more efficient but also show your potential employer that you can hit the ground running.
✨Tip Number 4
Network with professionals in the material handling industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the position.
We think you need these skills to ace Hire/Sales Coordinator - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant telephone-based customer service experience. Emphasize your attention to detail and any previous roles where you successfully converted inquiries into business opportunities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as excellent customer service skills and experience with IT systems.
Showcase Communication Skills: Demonstrate your ability to communicate effectively in both written and verbal forms. Use clear and professional language in your application materials, reflecting the confident telephone manner the company is looking for.
Highlight Relevant Experience: If you have experience in logistics or planning, be sure to include this in your application. Even if it's not essential, it can set you apart from other candidates and show your understanding of the industry.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to communicate confidently over the phone and how you ensure customer satisfaction.
✨Demonstrate Attention to Detail
Meticulous attention to detail is essential for this position. During the interview, emphasize your organizational skills and provide examples of how you've managed tasks that required precision, such as quoting prices or processing orders accurately.
✨Prepare for Business Development Questions
The role involves converting inquiries into business opportunities. Be ready to discuss your approach to identifying customer needs and how you've successfully turned conversations into sales in previous roles.
✨Familiarize Yourself with IT Systems
Since experience with various IT systems is important, make sure to mention any relevant software or tools you've used in past positions. Discuss how these systems helped you streamline processes or improve customer interactions.
