Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our branches, assisting customers with orders and ensuring smooth operations.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider known for exceptional customer service.
- Benefits: Enjoy competitive salary, bonus schemes, 22+ days holiday, free tool hire, and various discounts.
- Why this job: This role offers hands-on experience in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Customer service experience, good communication skills, attention to detail, and a valid driving license required.
- Other info: We value diversity and are committed to upskilling our team through structured training.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Hire Controllers are the face of our branches as you’ll be the first people our customers see when they walk through the doors. You’ll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.
Key Responsibilities
- Be the first point of contact for customers over the counter & on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicle are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
What We’re Looking For
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
What We Can Offer You
- Competitive salary
- Competitive annual bonus scheme
- Salary sacrifice pension
- 22 days holiday, rising to 25 days with service, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Oxford employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Oxford
✨Tip Number 1
Familiarize yourself with the local area and the specific needs of customers in that region. This knowledge will help you connect with customers and provide tailored service, making you a standout candidate.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you handle customer inquiries. This will boost your confidence and prepare you for real interactions in the branch.
✨Tip Number 3
Get to know the tools and equipment commonly hired in your area. Understanding the products will not only enhance your customer service but also demonstrate your commitment to the role.
✨Tip Number 4
Show enthusiasm for the hire industry by following relevant news and trends. Being knowledgeable about the sector will impress your potential employers and show that you're genuinely interested in the position.
We think you need these skills to ace Hire Controller - Oxford
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hire Controller position. Understand the key responsibilities and what the company is looking for in a candidate, especially regarding customer service and sales.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Make sure to include any specific examples that demonstrate your ability to communicate effectively and deliver excellent service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the hire industry and how your skills align with the responsibilities of the Hire Controller position.
Highlight Relevant Skills: In your application, emphasize your attention to detail, IT skills, and any knowledge of the local area. If you have experience in the hire industry or with equipment, be sure to mention it as well.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to empathize and influence customers positively.
✨Demonstrate Your Commercial Mindset
Understanding the importance of service delivery is crucial. Discuss how you can maximize hire and sales revenue while maintaining high service standards. Show that you are aware of the business's goals and how your role contributes to them.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or resolve conflicts with customers.
✨Know the Local Area and Industry Basics
Familiarize yourself with the local area and any relevant knowledge about the hire industry. Even if you don't have extensive experience, showing that you've done your homework will demonstrate your commitment and interest in the role.
