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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join Brandon Hire Station, the UK's leading tool and equipment hire provider.
- Benefits: Enjoy competitive salary, 25 days holiday, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to exceptional service and growth.
- Qualifications: Experience in customer service within the tool hire sector is essential.
- Other info: Monday to Friday hours with no weekends and structured training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Working in our Cardiff office and reporting in to the Operations Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities
- Respond to all customer enquiries in an effective, professional and timely manner
- Effectively deliver on customer orders by understanding their needs and offering the best solution
- Match or surpass the target conversion rate from quote to order set by your line manager
- Liaise with external suppliers in order to provide a seamless service to the customer
- Manage the full customer journey from the initial quote through to customer invoice
- Play a key role in the ongoing growth and development of the business
- Ensure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits
What We’re Looking For
- Proven experience of providing a first class customer service within tool hire / rental sector – Essential
- Comfortable working in a busy office
- Articulate communicator, enthusiastic and revenue focused
- Thrives in a team environment
- Ability to prioritise workloads, work under pressure and to strict deadlines with a good attention to detail
- Microsoft skills: word, excel and outlook
- Comfortable using multiple systems
What We Can Offer You
- Competitive salary
- Monday – Friday working hours, no weekends!!
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Cardiff employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Cardiff
✨Tip Number 1
Familiarize yourself with the tool hire and rental sector. Understanding the specific needs and challenges of customers in this industry will help you stand out during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being articulate and enthusiastic will be key to delivering excellent customer service.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Excel and Outlook. Being proficient in these applications will help you manage customer orders and communications more effectively.
✨Tip Number 4
Showcase your ability to work under pressure and meet deadlines. Prepare examples from your past experiences where you successfully managed multiple tasks while maintaining attention to detail.
We think you need these skills to ace Hire Controller - Cardiff
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Controller. Familiarize yourself with the key tasks such as responding to customer inquiries and managing the customer journey.
Highlight Relevant Experience: In your application, emphasize your proven experience in providing first-class customer service, especially within the tool hire or rental sector. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role requires articulate communication, ensure your application reflects your ability to communicate effectively. Use clear and professional language throughout your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your familiarity with Microsoft Office and your ability to work under pressure, as these are key requirements for the position.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since the role requires providing first-class customer service, be prepared to share specific examples from your past experiences in the tool hire or rental sector. Highlight situations where you effectively resolved customer issues or exceeded their expectations.
✨Demonstrate Your Communication Skills
As a Hire Controller, you'll be communicating with customers and suppliers over the phone. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your communication style and ensure you come across as enthusiastic and professional.
✨Understand the Business and Its Values
Research Brandon Hire Station and familiarize yourself with their commitment to exceptional customer support services. Be ready to discuss how your values align with theirs and how you can contribute to their ongoing growth and development.
✨Prepare for KPI Discussions
The job involves achieving various KPIs such as revenue and call levels. Think about how you have met or surpassed targets in previous roles. Be ready to discuss your strategies for managing workloads under pressure while maintaining attention to detail.
