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- Tasks: Be the face of our branches, assisting customers with orders and deliveries.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider.
- Benefits: Enjoy competitive salary, 25 days leave, free tool hire, and gym discounts.
- Why this job: Gain hands-on experience in a supportive team while delivering exceptional customer service.
- Qualifications: Customer service experience, good communication skills, and a valid driving license required.
- Other info: Monday to Friday hours, no weekends, with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Hire Controllers are the face of our branches as you’ll be the first people our customers see when they walk through the doors. You’ll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.
You'll also receive training on some more hands-on, technical duties like test & run/pat testing of equipment.
Key Responsibilities
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Be the first point of contact for customers over the counter & on the telephone
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Maximise hire and sales revenue
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Cover deliveries and collections when essential to business demands
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Ensure vehicle are always loaded safely and in line with company procedures
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Responsible for appropriate branch presentation
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Carry out daily compliance and H&S checks, as directed
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Assist and attend stock takes as required
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Some test & run/pat testing of equipment
What We're Looking For
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Proven experience of delivering excellent customer service
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Commercial mind-set and aware of importance of service delivery
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Effective communicator with ability to influence and empathise
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Good attention to detail and IT skills
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Knowledge of local area
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Valid driving licence
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Knowledge of hire industry desirable but not essential
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Knowledge of equipment desirable not essential
What We Can Offer You
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Competitive salary
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Salary sacrifice pension
- Monday to Friday hours, no weekends
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25 days annual leave + bank holidays
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Additional holiday purchase scheme
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Free Tool Hire
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Life Assurance cover 3x salary
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Share save scheme
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Eye care vouchers
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Recommend a friend scheme
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Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
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Cycle to work scheme
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Long service recognition
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My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
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Discounts on HP products
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EE mobile contract discount offers
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Gym discounts
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Health Shield (discounted premiums on health care cash plan)
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Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Camberley employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Camberley
✨Tip Number 1
Familiarize yourself with the local area and the specific needs of customers in Camberley. Understanding the community will help you connect better with customers and provide tailored service.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries over the phone and in person. Being able to empathize and effectively communicate will set you apart as a Hire Controller.
✨Tip Number 3
Gain some basic knowledge about the tools and equipment commonly hired in the industry. This will not only boost your confidence but also enhance your ability to assist customers with their needs.
✨Tip Number 4
Be prepared to demonstrate your ability to work as part of a team. Highlight any previous experiences where you successfully collaborated with others to achieve common goals, as teamwork is crucial in our branches.
We think you need these skills to ace Hire Controller - Camberley
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hire Controller position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Experience: Since delivering excellent customer service is crucial for this role, make sure to emphasize any previous experience you have in customer-facing positions. Use specific examples to demonstrate how you've successfully handled customer interactions.
Showcase Communication Skills: Effective communication is key for a Hire Controller. In your application, provide examples of how you've communicated effectively in past roles, whether through face-to-face interactions, over the phone, or via email.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Mention your attention to detail, IT skills, and any knowledge of the hire industry, even if it's not essential.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to empathize and communicate effectively.
✨Demonstrate Your Commercial Mindset
Understanding the importance of service delivery is crucial. Discuss how you can maximize hire and sales revenue, and provide examples of how you've contributed to business success in previous roles.
✨Familiarize Yourself with the Local Area
Knowledge of the local area can be a significant advantage. Research the region and be ready to discuss how this knowledge can help you assist customers more effectively.
✨Prepare for Technical Questions
While knowledge of the hire industry and equipment is desirable but not essential, showing a willingness to learn about technical duties like test & run/pat testing will impress your interviewers. Be ready to express your enthusiasm for training and development opportunities.
