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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling hires and sales with flair.
- Company: Join Brandon Hire Station, the UK's top tool hire provider, known for exceptional service.
- Benefits: Enjoy 25 days leave, free tool hire, discounts, and a commitment to your development.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Customer service experience and a valid driving licence are essential; hire industry knowledge is a plus.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Key Responsibilities
- Be the first point of contact for customers over the counter & on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicles are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
What We’re Looking For
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
What We Can Offer You
- Salary sacrifice pension
- 25 days annual leave, plus bank holidays
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence. If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of customers in that region. This knowledge will help you engage with potential clients more effectively and demonstrate your commitment to excellent service.
✨Tip Number 2
Brush up on your communication skills, especially in terms of influencing and empathising with customers. Practising active listening can make a significant difference in how you connect with clients during your interactions.
✨Tip Number 3
Gain a basic understanding of the hire industry and the types of equipment commonly used. Even if you don't have prior experience, showing a willingness to learn about the products can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your approach to health and safety compliance during the interview. Having examples of how you've ensured safety in previous roles can demonstrate your attention to detail and responsibility.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Controller. Familiarise yourself with the key tasks mentioned in the job description, such as customer service, compliance checks, and stock management.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles that demonstrate your ability to maximise sales revenue. Use specific examples to showcase your skills in communication and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Brandon Hire Station and how your background aligns with their commitment to exceptional customer support services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Hire Controller position.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Your Commercial Mindset
Understanding the importance of service delivery is crucial. During the interview, discuss how you can maximise hire and sales revenue. Mention any previous experiences where you successfully contributed to sales growth.
✨Know the Local Area
Familiarity with the local area can be a big advantage. Research the region and be ready to discuss how your knowledge can help improve customer interactions and deliveries.
✨Prepare for Compliance and Safety Questions
Since you'll be responsible for daily compliance and health & safety checks, brush up on relevant regulations. Be ready to explain how you ensure safety in your previous roles and your approach to maintaining compliance.
