Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently from our Glasgow office.
- Company: Join Brandon Hire Station, the UK's leading tool and equipment hire provider.
- Benefits: Enjoy competitive salary, annual bonuses, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to exceptional service and personal growth.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Working in our Glasgow office and reporting to the Operations Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities
- Respond to all customer enquiries in an effective, professional and timely manner
- Effectively deliver on customer orders by understanding their needs and offering the best solution
- Match or surpass the target conversion rate from quote to order set by your line manager
- Liaise with external suppliers in order to provide a seamless service to the customer
- Manage the full customer journey from the initial quote through to customer invoice
- Play a key role in the ongoing growth and development of the business
- Ensure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits
What We’re Looking For
- Proven experience of providing a first-class customer service within tool hire / rental sector - Essential
- Comfortable working in a busy office
- Articulate communicator, enthusiastic and revenue focused
- Thrives in a team environment
- Ability to prioritise workloads, work under pressure and to strict deadlines with a good attention to detail
- Microsoft skills: word, excel and outlook
- Comfortable using multiple systems
What We Can Offer You
- Competitive salary + annual bonus (up to £1500)
- Salary sacrifice pension
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence. If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the tool hire and rental sector. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being articulate and confident in your verbal communication will be crucial to impressing both the hiring team and potential customers.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlight situations where you successfully managed multiple tasks or met tight deadlines, as this aligns with the job's requirements.
✨Tip Number 4
Research Brandon Hire Station and their commitment to customer service. Being knowledgeable about the company’s values and services will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within the tool hire or rental sector. Use specific examples that demonstrate your ability to meet customer needs and achieve targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your communication skills and ability to work under pressure, as these are key attributes they are looking for.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Word, Excel, and Outlook, as well as your experience using multiple systems. This will show that you are well-prepared for the technical aspects of the job.
Showcase Teamwork and Initiative: Provide examples of how you've thrived in a team environment and contributed to business growth. This could include instances where you exceeded KPIs or improved customer satisfaction.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Since the role requires providing first-class customer service, be prepared to share specific examples from your past experiences. Highlight situations where you effectively resolved customer issues or exceeded their expectations.
✨Understand the Tool Hire Sector
Familiarise yourself with the tool hire and rental industry. Knowing the common tools and equipment used, as well as the challenges customers face, will help you demonstrate your expertise and readiness for the role.
✨Demonstrate Effective Communication
As a Hire Controller, you'll be communicating with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios to enhance your communication skills.
✨Prepare for KPI Discussions
Be ready to discuss how you have met or exceeded KPIs in previous roles. Think of metrics like conversion rates, customer satisfaction scores, or response times, and be prepared to explain how you achieved them.
