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- Tasks: Join our team as a Hire Controller, processing hire requests and coordinating deliveries.
- Company: Groundforce is a leading rental provider in the construction industry with 60 years of excellence.
- Benefits: Enjoy competitive salary, 25 days holiday, free tool hire, and various discounts.
- Why this job: Be part of a dynamic team delivering exceptional service in a fast-paced environment.
- Qualifications: Confident communicator with strong customer service skills; experience in hire management systems is a plus.
- Other info: Ideal candidates should be based near Morley and have access to a car.
The predicted salary is between 28800 - 43200 £ per year.
We\’re looking for a confident and organised team player to join our busy team as a Hire Controller. This is a fast-paced, office-based role where you\’ll play a key part in delivering great service to our construction industry customers. You\’ll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification.
This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.
Due to the location of our office and the requirement for an 8:00 AM start, candidates should ideally be based in or around the Morley area. Public transport options are limited, so access to a car and a full driving licence would be beneficial.
Key Responsibilities
- Responding to incoming telephone calls and emails from customers, providing prompt and professional service.
- Processing on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
- Preparing and issuing hire quotations based on customer requirements.
- Coordinating with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
- Liaising with internal teams to ensure orders are fulfilled correctly and on time.
- Maintaining accurate records of customer activity, hire information, and system data.
- Assisting with checking product availability and supporting depot stock control processes.
- Helping to resolve any service issues or queries efficiently and escalating when required.
What We\’re Looking For
- A confident communicator with a professional telephone manner and strong customer service focus
- Proven ability to manage multiple tasks in a fast-paced environment
- Strong attention to detail and accuracy when entering information into systems
- Resilient and solution-focused, when working under pressure or responding to urgent requests
- Comfortable using MS Office (particularly Outlook and Excel) and learning new software systems
- Experience using G42 or other hire management systems is advantageous
- Understanding of the construction or hire industry is helpful but not essential
- A proactive team player with a flexible and positive attitude to work
What we can offer you
- Competitive salary
- Salary sacrifice pension
- 25 days holiday FTE, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A little bit about us
Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.
Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for \”total solutions\” in the construction and civil engineering industry.
At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.
Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.
Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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Hire Controller employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the construction industry and hire management systems like G42. Understanding the terminology and processes will help you communicate effectively during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Hire Controller. This will prepare you to demonstrate your ability to handle inquiries and resolve issues efficiently.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. Be ready to discuss specific situations where your attention to detail made a difference.
✨Tip Number 4
Since the role requires an early start, ensure you can easily commute to the Morley area. If you have a car, mention this in your conversation, as it shows your commitment and readiness for the job.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Hire Controller role. Emphasise your customer service experience, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experiences make you a great fit for the role, particularly in handling hire requests and coordinating with teams.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office, especially Outlook and Excel. If you have experience with hire management systems like G42, be sure to mention it as it could set you apart from other candidates.
Showcase Your Team Player Attitude: Demonstrate your ability to work well within a team by providing examples of past collaborative experiences. Highlight your proactive approach and positive attitude, which are essential for thriving in a busy office environment.
How to prepare for a job interview at Vp plc
✨Show Your Customer Service Skills
As a Hire Controller, you'll be interacting with customers regularly. Make sure to highlight your previous customer service experience and how you handle inquiries or complaints. Demonstrating a confident and professional telephone manner will set you apart.
✨Emphasise Attention to Detail
This role requires a high level of accuracy when processing hire requests. Be prepared to discuss examples from your past where your attention to detail made a significant difference in your work. Mention any systems you've used that required precision.
✨Demonstrate Your Ability to Multitask
The job is fast-paced, so it's crucial to show that you can manage multiple tasks effectively. Prepare examples of how you've successfully juggled various responsibilities in previous roles, especially under pressure.
✨Familiarise Yourself with the Industry
While experience in the construction or hire industry isn't essential, having some knowledge can be beneficial. Research the company and its services, and be ready to discuss how your skills can contribute to their goals in this sector.
