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- Tasks: Be the go-to person for customer inquiries and manage hire transactions efficiently.
- Company: Join ESS, a leading UK specialist in safety and measurement equipment with 25+ years of experience.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, tool hire, and various discounts.
- Why this job: Make an impact in a dynamic team while developing your skills in a rewarding environment.
- Qualifications: Experience in hire industry and customer service is essential; strong communication and IT skills required.
- Other info: ESS values diversity and offers structured training for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity for a dedicated Hire and Sales Controller to join our team at Heathrow, supporting the branch in all areas of customer service and internal sales. Hire industry experience is essential for this role.
This role involves customer service, hire transactions, and working collaboratively with the rest of the branch to achieve business objectives. You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.
Key Responsibilities
- Be the primary point of contact for customers and respond promptly and professionally to all enquiries via email and telephone.
- Manage the hire process, ensuring that all rented equipment is properly documented.
- Answer queries related to the availability, pricing, and functionality of products for sale or hire.
- Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.
- Monitor the condition, usage, and return of rental items and handle any issues related to rented equipment, such as repairs, replacements, or late returns.
- Manage the scheduling of transportation and delivery of rented items to customers, ensuring timely and efficient operations.
- Responsible for overseeing and managing the sales process for products or services.
- Identify new sales opportunities and work to close deals with clients.
- Maintain and build strong relationships with existing and potential clients to ensure repeat business and customer satisfaction.
- Meet/exceed set sales targets and KPIs.
- Deliver daily objectives within strict deadlines.
- Work collaboratively as part of a team, sharing information and contributing to team goals.
- Undertake training on essential products, core offerings, and extended ranges.
- Perform additional duties as needed to support the smooth operation of the business.
What We’re Looking For
- Hire industry experience is essential
- Proven experience in customer service, either face-to-face or over the phone
- Excellent attention to detail and a commitment to accuracy
- Confident and professional when dealing with customers and colleagues
- Ability to communicate effectively, confidently and professionally, verbally and in writing, with customers and colleagues alike
- Strong organisational skills, with the ability to prioritise tasks effectively
- Proficient in Maths and English
- Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint
What We Can Offer You
- Competitive salary
- Competitive annual bonus scheme
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: ESS
Hire and Sales Controller - Poyle employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Controller - Poyle
✨Tip Number 1
Familiarize yourself with the hire industry and its specific terminology. Understanding the nuances of hire transactions and customer service in this sector will give you a significant edge during your interactions with our team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've effectively managed multiple tasks or projects in previous roles. This will demonstrate your ability to prioritize and meet deadlines.
✨Tip Number 4
Research our company, ESS, and understand our products and services. Being knowledgeable about what we offer will help you engage more meaningfully with our team and show your genuine interest in the role.
We think you need these skills to ace Hire and Sales Controller - Poyle
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hire and Sales Controller position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your hire industry experience and customer service skills. Use specific examples that demonstrate your ability to manage hire transactions and maintain customer relationships.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience in the hire industry and how you can contribute to achieving business objectives at ESS.
Highlight Key Skills: In your application, make sure to highlight your attention to detail, organizational skills, and proficiency in IT tools like Microsoft Office. These are essential for the role and will help you stand out.
How to prepare for a job interview at Vp plc
✨Showcase Your Hire Industry Experience
Make sure to highlight your previous experience in the hire industry during the interview. Be prepared to discuss specific examples of how you've managed hire transactions and customer service in past roles.
✨Demonstrate Exceptional Customer Service Skills
Since you'll be the first point of contact for customers, it's crucial to convey your strong customer service skills. Practice answering common customer queries and showcase your ability to handle difficult situations with professionalism.
✨Prepare for Product Knowledge Questions
Familiarize yourself with the types of equipment and services offered by the company. Be ready to answer questions about product availability, pricing, and functionality, as this will demonstrate your commitment to understanding the business.
✨Emphasize Team Collaboration
The role requires working collaboratively with the team, so be prepared to discuss your experiences in teamwork. Share examples of how you've contributed to team goals and supported colleagues in achieving business objectives.
