At a Glance
- Tasks: Quote prices, process orders, and develop customer relationships in a fast-paced environment.
- Company: Join UK Forks, a leader in the material handling industry with a strong heritage.
- Benefits: Enjoy competitive salary, free tool hire, health cover, and extensive training opportunities.
- Other info: Be part of a diverse team committed to excellence and customer-focused solutions.
- Why this job: Make a real impact in a growing company while enhancing customer satisfaction.
- Qualifications: Attention to detail, excellent customer service skills, and IT proficiency are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Your main responsibilities will include quoting prices, taking orders and processing them through to completion, with the aim of increasing our customer base through pro‑active business development.
- You will liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels.
- With specific responsibility for one of our depots, you will be required to develop strong relationships with our customers and our internal colleagues.
What We’re Looking For
- Meticulous attention to detail and understanding of the importance of this – Essential.
- Excellent customer service skills and a confident telephone manner – Essential.
- Ability to communicate via email with good use of language.
- Good understanding of customer requirements.
- Ability to convert conversations into business opportunities.
- Good use and experience of using various IT systems.
- Knowledge of equipment – Desirable.
- Experience of logistics/planning – Desirable.
What We Can Offer You
- Salary sacrifice pension.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Recommend a friend scheme.
- Learning & Development – commitment to upskilling and developing our people, structured in‑house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts – a variety of discounts and rewards on thousands of well‑known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Health Shield (discounted premiums on health care cash plan).
- Employee Assistance Programme.
- Virtual GP Service.
- Will Writing & Funeral Concierge Service.
- Regit Assist 24/7 accident helpline – free joining.
A Little Bit About Us
UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire. At UK Forks, we understand the critical role that material handling plays in enhancing on‑site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long‑term partnerships and exceeding customer expectations. Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide. With strategically positioned distribution centres and a fleet of HGV trucks, we guarantee prompt and reliable equipment delivery across the country. Our meticulous maintenance practices ensure that our fleet is always in top condition, delivering optimal performance and customer satisfaction. In addition, our mobile service engineers are readily available to provide on‑site support, minimising downtime and keeping operations running smoothly. We pride ourselves on our streamlined logistics, employing efficient measures to ensure prompt and realistic delivery times. By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller: Customer-Focused Quoting & Logistics in Harrogate employer: Vp plc
UK Forks is an exceptional employer located in Harrogate, offering a dynamic work environment that prioritises customer satisfaction and employee development. With a strong commitment to upskilling through structured training and a range of benefits including a salary sacrifice pension, free tool hire, and health care discounts, employees are empowered to grow their careers while enjoying a supportive and inclusive culture. Join a fast-growing leader in the material handling industry where your contributions directly impact our success and customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller: Customer-Focused Quoting & Logistics in Harrogate
✨Tip Number 1
Get to know the company inside out! Research UK Forks and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone from the company, be ready to explain how your skills can help them exceed customer expectations. Keep it concise and focus on how you can contribute to their success.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events where UK Forks might be present. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at UK Forks and ready to dive into the world of customer-focused quoting and logistics.
We think you need these skills to ace Hire Controller: Customer-Focused Quoting & Logistics in Harrogate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quoting, logistics, and customer service. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since you'll be liaising with customers and colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your written application, and don’t forget to proofread for any typos or errors!
Highlight Your Attention to Detail:We’re looking for someone meticulous, so make sure to emphasise your attention to detail in your application. Whether it’s through past experiences or specific examples, show us how you ensure accuracy in your work.
Apply Through Our Website:To make the process smoother for both of us, please apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Vp plc
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of quoting prices and logistics. Brush up on any relevant equipment knowledge and be ready to discuss how you can meet customer needs effectively.
✨Show Off Your Customer Service Skills
Since this role is all about exceeding customer expectations, prepare examples of how you've provided excellent service in the past. Think about specific situations where you turned a challenge into an opportunity for the customer.
✨Communicate Clearly
Practice your telephone manner and email communication skills. You want to come across as confident and articulate, so consider doing mock calls or writing sample emails to get comfortable with the language you'll use in the role.
✨Build Relationships
Think about how you can develop strong relationships with both customers and colleagues. Be ready to share your strategies for building rapport and maintaining effective communication, as this will be key in your new role.
