At a Glance
- Tasks: Convert enquiries into hire business and provide excellent customer service.
- Company: Join UK Forks, a leader in the material handling industry.
- Benefits: Enjoy 25 days holiday, free tool hire, and a range of discounts.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Be part of a fast-growing company with strong ties to construction.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 28800 - 43200 £ per year.
We currently have an exciting opportunity for a Hire/Sales Coordinator with relevant experience to join our existing team here in Harrogate, providing customer service and help develop business by converting enquiries into hire business.
Key Responsibilities- Your main responsibilities will include quoting prices, taking orders and processing them through to completion, with the aim of increasing our customer base through pro-active business development.
- You will liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels.
- With specific responsibility for one of our depots you will be required to develop strong relationships with our customers and our internal colleagues.
This is an excellent opportunity to join a fast-growing company and work with some of the key players in the construction and house building industries.
What We’re Looking For- Meticulous attention to detail and understanding of the importance of this – Essential.
- Excellent customer service skills and a confident telephone manner – Essential.
- Ability to communicate via email with good use of language.
- Good understanding of customer requirements.
- Ability to convert conversations into business opportunities.
- Good use and experience of using various IT systems.
- Knowledge of equipment – Desirable.
- Experience of logistics/planning – Desirable.
- Salary sacrifice pension.
- 25 days holiday, plus bank holidays.
- Additional holiday purchase scheme.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Eye care vouchers.
- Recommend a friend scheme.
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Gym discounts.
- Health Shield (discounted premiums on health care cash plan).
- Employee Assistance Programme.
- Virtual GP Service.
- Will Writing & Funeral Concierge Service.
- Regit Assist 24/7 accident helpline – free joining.
UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.
At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.
Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.
With strategically positioned distribution centres and a fleet of HGV trucks, we guarantee prompt and reliable equipment delivery across the country. Our meticulous maintenance practices ensure that our fleet is always in top condition, delivering optimal performance and customer satisfaction.
In addition, our mobile service engineers are readily available to provide on-site support, minimising downtime and keeping operations running smoothly. We pride ourselves on our streamlined logistics, employing efficient measures to ensure prompt and realistic delivery times.
By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Hire Controller in Harrogate employer: Vp plc
At UK Forks, located in the vibrant town of Harrogate, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our commitment to employee growth is evident through structured training programmes and a variety of benefits, including generous holiday allowances, health care options, and discounts on well-known brands. Join us to be part of a dedicated team that values excellence and customer satisfaction in the material handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Harrogate
✨Tip Number 1
Get to know the company inside out! Research UK Forks and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can directly benefit the Hire Controller role. Think about specific examples from your past experiences that demonstrate your customer service skills and ability to convert enquiries into business.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the role. This could give you an edge during interviews and help you build connections within the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at UK Forks. Good luck!
We think you need these skills to ace Hire Controller in Harrogate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Hire Controller role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service expertise and attention to detail!
Show Off Your Communication Skills:Since you'll be liaising with customers and colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your written application, and maybe even share a brief example of how you've successfully converted conversations into business opportunities.
Highlight Your IT Proficiency:We value good use of various IT systems, so make sure to mention any relevant software or tools you’re familiar with. If you’ve got experience in logistics or planning, throw that in too – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Vp plc
✨Know Your Stuff
Make sure you understand the hire and sales process inside out. Brush up on the equipment you'll be dealing with and any relevant logistics or planning experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a difficult situation into a positive outcome. This is key for a Hire Controller, so make sure to highlight your confident telephone manner and communication skills.
✨Build Relationships
Since developing strong relationships is crucial, think about how you can demonstrate your ability to connect with customers and colleagues. Prepare anecdotes that showcase your interpersonal skills and how you've successfully collaborated with teams in previous roles.
✨Be Proactive
The job involves converting enquiries into business opportunities, so come prepared with ideas on how you could contribute to business development. Show that you're proactive by discussing strategies you've used before to increase customer engagement or sales.
