At a Glance
- Tasks: Maintain and repair cutting-edge material handling machinery while providing exceptional customer service.
- Company: Join UK Forks, a leader in the UK's material handling industry with a strong heritage.
- Benefits: Enjoy competitive salary, 25 days holiday, training opportunities, and various employee discounts.
- Other info: Opportunities for professional development and a supportive work environment await you.
- Why this job: Be part of a dynamic team making a real impact in the material handling sector.
- Qualifications: Experience in repairing plant equipment and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate engineer seeking your next exciting career step with a company that highly values your expertise and provides specialised training on the latest innovations in material handling machinery? Look no further! Working on our range of Telehandlers, UK Forks are seeking a skilled and motivated Field Service Engineer to join our dynamic team.
Key Responsibilities- As a Field Service Engineer, you will play a pivotal role in our team, ensuring the maintenance and repair of our machines are completed to our high standards.
- You will also serve as the frontline representative for our customers, ensuring exceptional service and fostering lasting customer connections.
- Carry out essential maintenance and servicing to our hire machinery on-site with customers.
- Offer breakdown resolutions and an effective repair service.
- Troubleshoot and resolve any technical/mechanical issue during site visits.
- Collaborating with the wider operations teams to identify opportunities for improvements to our service.
- Maintaining accurate documentation of all repairs, services, and customer interactions.
- Experience of repairing and servicing plant equipment including Telehandlers – Essential.
- A recognised mechanical qualification in mechanical plant or agricultural engineering – Desirable.
- A practical problem solver, using initiative where necessary.
- A competent communicator with excellent customer service skills.
- Willingness to travel to customer sites as and when required.
- Well organised with experience of managing time effectively.
- A valid driving licence.
- Competitive salary.
- Salary sacrifice pension.
- 25 days holiday, plus bank holidays.
- Additional holiday purchase scheme.
- Training where necessary.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Eye care vouchers.
- Recommend a friend scheme.
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Gym discounts.
- Health Shield (discounted premiums on health care cash plan).
- Regit Assist 24/7 accident helpline – free joining.
- All the above managed through our Employee Engagement Platform – Spotlight.
UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire. At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations. Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide. By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Field Service Engineer employer: Vp plc
At UK Forks, we pride ourselves on being an exceptional employer that values the expertise of our Field Service Engineers. Located in Leeds, we offer a supportive work culture with a strong commitment to employee growth through structured training and development opportunities. Our competitive benefits package, including generous holiday allowances, life assurance, and discounts on various brands, ensures that our team members feel valued and motivated to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research UK Forks and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! As a Field Service Engineer, you'll need to demonstrate your problem-solving skills. Brush up on common mechanical issues related to Telehandlers and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining UK Forks and are keen to be part of our dynamic team.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with plant equipment, especially Telehandlers. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your mechanical qualifications and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for engineering and customer service. Let us know why you’re excited about the Field Service Engineer role and how you can contribute to our team at UK Forks.
Show Off Your Communication Skills:As a Field Service Engineer, you'll be the face of our company to customers. Make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, we want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team at UK Forks!
How to prepare for a job interview at Vp plc
✨Know Your Machines
Make sure you brush up on your knowledge of Telehandlers and other plant equipment. Familiarise yourself with common issues and repairs, as well as the latest innovations in material handling machinery. This will show your passion and expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot and resolved technical or mechanical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your practical problem-solving abilities.
✨Demonstrate Customer Service Excellence
As a Field Service Engineer, you'll be the face of the company to customers. Be ready to share experiences where you've provided exceptional service or built strong customer relationships. This will emphasise your communication skills and commitment to customer satisfaction.
✨Be Organised and Time-Conscious
Since the role involves travelling to various sites, it's crucial to demonstrate your organisational skills. Discuss how you manage your time effectively and ensure all documentation is accurate and up-to-date. This will reassure them that you can handle the demands of the job.
