Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support branch managers to optimise operations and deliver exceptional customer service.
- Company: Join MEP Hire, a leader in low-level access and equipment hire with ambitious growth plans.
- Benefits: Enjoy 25 days annual leave, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by driving operational efficiency and supporting a strong team culture.
- Qualifications: Experience in managing operations in hire or logistics, with strong leadership skills.
- Other info: Dynamic role with opportunities for travel and hands-on operational support.
The predicted salary is between 36000 - 60000 £ per year.
MEP Hire, part of the Vp plc group, is a leading specialist in low-level access and equipment hire. With a strong regional presence and ambitious growth plans, we are committed to delivering exceptional service, operational excellence and strong financial performance.
We are now looking for a Regional Operations Manager to work closely with the Regional Director in supporting the effective delivery of all operational activities across the region. This role is critical in ensuring the achievement of annual financial budgets, driving operational efficiency, maintaining compliance, and delivering exceptional customer service.
You will take responsibility for the effective management of Branch Managers and regional pool drivers across allocated branches, ensuring people, assets and vehicles are fully optimised to support profitable growth and customer retention.
Key Responsibilities:- Provide effective line management to Branch Managers and regional pool drivers.
- Work collaboratively with the Regional Director and regional management peers to deliver budgeted turnover and profit targets.
- Monitor and control regional costs, reducing agency driver usage, overtime and haulage spend through improved planning and operational efficiencies.
- Ensure appropriate operational cover across branches, deputising for Branch Managers where required.
- Plan and manage driver holidays and allocate regional pool drivers to provide sickness and holiday cover.
- Lead the induction and onboarding of branch management, supporting training and development across the region.
- Ensure company procedures, KPIs, training requirements and reporting standards are consistently applied.
- Optimise regional asset distribution to maximise fleet utilisation and revenue generation.
- Ensure stock checks and regular asset audits are completed to maintain accurate records.
- Hold Branch Managers accountable for transport compliance, including tachograph records, infringements, Samsara alerts, servicing schedules and mandatory driver training compliance.
- Ensure high standards of customer service are delivered consistently across all branches.
- Promote and uphold the MEP brand, ensuring a professional image is maintained at all times.
- Champion a strong health & safety culture across the region.
- Proven experience managing a branch or operational unit within a hire, logistics or service-led environment.
- Strong commercial and financial awareness, with experience managing budgets and controlling costs.
- Sound knowledge of low-level access equipment and/or mechanical, electrical and plumbing equipment (hire industry experience desirable).
- Experience managing multiple sites or geographically dispersed teams (desirable).
- Willingness to travel frequently and provide practical, hands-on operational support.
- Visible leader with the ability to influence, motivate and hold teams accountable.
- Clear and confident communicator at all levels.
- High levels of drive, resilience and personal accountability.
- Strong coaching mindset with a commitment to developing people and building high-performing teams.
- 25 days annual leave FTE, plus
Regional Support Manager in Birmingham employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience managing teams and driving operational efficiency. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Regional Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Support Manager role. Highlight your management experience, especially in a hire or logistics environment, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be sure to mention your understanding of operational efficiency and customer service, as these are key to our success at MEP Hire.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Include examples of how you’ve motivated and held teams accountable, as well as any training or development initiatives you’ve implemented. This will show us you’re ready to take on the challenge!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MEP Hire!
How to prepare for a job interview at Vp plc
✨Know Your Numbers
Make sure you’re familiar with key financial metrics and operational KPIs relevant to the role. Brush up on how to manage budgets and control costs, as these will likely come up in conversation. Being able to discuss specific examples of how you've achieved financial targets in previous roles will impress your interviewers.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing teams, especially in a branch or operational setting. Think of specific instances where you’ve motivated your team or improved performance. Highlight your coaching mindset and how you’ve developed high-performing teams in the past.
✨Understand the Industry
Familiarise yourself with low-level access equipment and the hire industry. Knowing the ins and outs of the equipment and services offered will show your genuine interest in the role and help you answer technical questions confidently.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific operational challenges, such as managing multiple sites or dealing with compliance issues. Prepare some scenarios from your past experience that demonstrate your problem-solving skills and ability to maintain high standards of customer service.
