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- Tasks: Support the Branch Manager and team in daily operations and ensure efficient service delivery.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider with a commitment to exceptional customer service.
- Benefits: Enjoy competitive salary, bonus schemes, 25 days holiday, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to excellence and customer satisfaction in a dynamic environment.
- Qualifications: Looking for strong communicators with customer service passion and the ability to multitask under pressure.
- Other info: Brandon Hire Station values diversity and is committed to upskilling and developing its employees.
The predicted salary is between 28800 - 43200 £ per year.
Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation’s leading Tool hire business.
As an Assistant Branch Manager in Brandon Hire Station you will provide full support to the Branch Manager, ensuring the efficient running of the branch on a day to day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team are able to deliver this exceptional service to the customers.
Key Responsibilities
- Supporting the Branch Manager and team in day to day duties
- Supervise the hire desk and drivers schedules ensuring efficient delivery and collection of all assets
- Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
- Awareness of P&L of the branch with a pro-active approach to maximising this
- Assist in the sound compliance of the branch supporting all administrative duties
- Ensure branch colleagues are trained and developed effectively to be able to carry out their roles
What We’re Looking For
- Experience of working in a supportive role
- Exceptional communication skills
- Passion for delivering excellent customer service
- Effectively manage change and be flexible
- Good attention to detail with a high level of accuracy
- Capable of building strong relationships
- Positive role model and strong Motivator
- Ability to cope under pressure in a high volume environment & multitask
- Excellent administration skills – able to demonstrate a high level of accuracy
- Ability to work on own initiative
What We Can Offer You
- Competitive salary
- Competitive bonus scheme
- Salary sacrifice pension
- 25 days holiday + bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Assistant Branch Manager - Cambridge employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager - Cambridge
✨Tip Number 1
Familiarize yourself with the tool hire industry and the specific services offered by Brandon Hire Station. Understanding our ethos and commitment to customer service will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in supervisory roles or customer service positions. Be ready to share examples of how you've effectively managed teams or improved service delivery in past jobs.
✨Tip Number 3
Demonstrate your ability to handle pressure and multitask by preparing scenarios from your past work experiences. This will show that you can thrive in a high-volume environment, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your approach to training and developing team members. Since the role involves ensuring colleagues are well-equipped to perform their duties, showcasing your leadership skills will be beneficial.
We think you need these skills to ace Assistant Branch Manager - Cambridge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Branch Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in supportive roles, customer service, or team management. Use specific examples that demonstrate your ability to manage change, multitask, and maintain high standards of accuracy.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, make sure to illustrate your ability to build strong relationships and motivate others. Consider including examples of how you've successfully communicated with team members or customers in past roles.
Express Your Passion: Convey your enthusiasm for delivering excellent customer service in your application. Share why you are passionate about the tool hire industry and how you can contribute to maintaining Brandon Hire Station's reputation for exceptional service.
How to prepare for a job interview at Vp plc
✨Show Your Supportive Nature
As an Assistant Branch Manager, you'll be supporting the Branch Manager and the team. Highlight your experience in supportive roles and how you've effectively contributed to team success in previous positions.
✨Demonstrate Customer Service Passion
Brandon Hire Station values exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in the past, showcasing your commitment to delivering excellent service.
✨Highlight Your Communication Skills
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you’ve successfully managed relationships with colleagues and customers.
✨Prepare for Change Management Scenarios
The ability to manage change and multitask is crucial. Think of instances where you've successfully navigated changes in a high-pressure environment and be ready to discuss your strategies for maintaining efficiency.
