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For Companies At a Glance
- Tasks: Lead and motivate a high-performing SDR team to drive outbound sales.
- Company: Voyc AI is an award-winning SaaS company revolutionising compliance in financial services.
- Benefits: Enjoy remote work, uncapped commission, and flexible hours with a supportive team culture.
- Why this job: Make a real impact in a fast-growing startup while developing your career in sales.
- Qualifications: 1-2 years of experience managing an SDR team and a proven sales track record required.
- Other info: Join us for annual offsite events and gain equity options in Voyc's success.
The predicted salary is between 36000 - 60000 £ per year.
About Voyc
Voyc is an award-winning conversation intelligence and compliance monitoring software specifically developed for financial services firms. Voyc helps firms be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses AI to transcribe, automatically analyse and review customer calls to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. Voyc automatically identifies interactions that fail to meet regulatory compliance standards, and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.
About The Position
We are seeking a dynamic and experienced Inside Sales Manager / Sales Development Representative (SDR) Team Lead to join our team at Voyc. As the SDR Team Lead, you will play a critical role in leading and motivating a high-performing, cold-calling-focused SDR team to drive outbound pipeline generation within the UK financial services sector. This position involves managing and coaching the team, ensuring they consistently meet activity targets (especially daily call volumes) and meet & exceed SQL (sales qualified leads) targets while maintaining high standards of quality and compliance.
Role Responsibilities
- Leadership and motivation: Inspire and lead the SDR team with high energy and motivation, fostering a culture of achievement and collaboration.
- Performance management: Monitor team performance against KPIs and targets, providing regular feedback and coaching to drive continuous improvement.
- Training and development: Develop and deliver training programmes to enhance the skills and capabilities of the SDR team, ensuring readiness for career progression.
- Cold calling excellence: Drive and maintain a culture of high-volume, high-quality cold calling to generate new leads. Set clear daily and weekly outbound call targets, monitor activity metrics, and coach the team to improve conversion rates from cold outreach.
- Call coaching: Run regular call coaching sessions using real recorded calls to improve objection handling, tone, and messaging for cold outreach.
- Call script development: Create, test, and iterate on cold call scripts that resonate with the UK financial services audience.
- Skill gap analysis: Evaluate team performance to distinguish between skills gaps and effort gaps, providing targeted support and resources as needed.
- Data-driven decision making: Utilise data analytics to track team performance, optimise lead generation strategies, and ensure alignment with overall sales objectives.
- Collaboration and reporting: Work closely with the sales operations analyst, marketing, account executives, and other stakeholders to align on strategy, share insights, and optimise lead handoff processes.
- Compliance and quality: Uphold high compliance standards and ensure adherence to company policies and procedures across all SDR activities.
Requirements
- Proven experience as a successful Sales Development Representative with a track record of exceeding targets, preferably in a SaaS and/or startup environment.
- Proven experience leading or working within a cold-calling heavy SDR/BDR environment.
- Must be comfortable training, coaching, and motivating teams to perform high-volume outbound outreach and drive top-of-funnel activity through cold calling.
- 1-2 years of experience in managing an SDR/BDR team is a must.
- Experience managing a remote team is a plus.
- Strong analytical skills with the ability to interpret data and metrics to drive decision-making.
- Excellent communication and interpersonal skills, capable of building rapport with prospects and motivating a team.
- Self-motivated and results-oriented, with a proactive approach to problem-solving and achieving goals.
- Eager to take initiative in a fast-paced environment.
- Familiarity with CRM (e.g. Hubspot, Salesforce) and lead intelligence software (e.g. Cognism, Apollo, Lusha, etc) is a plus.
- Experience using dialers, call tracking tools, or power dialers is a plus.
- Strong understanding of outbound sales methodology, including cadence structuring and cold call best practices.
Compensation And Perks
- A competitive Basic salary
- Uncapped commission structure
- Remote working
- Working directly with the business founders
- Fast track career potential.
- Opportunity to take a leading role in a fast-growing startup
- Annual offsite event in Cape Town.
- A caring, growth-focused team culture where we support your personal and professional goals.
- Flexible working hours and a forward-thinking approach to leave policies.
- Company-sponsored lunches, travel and learning opportunities.
- An inclusive & representative workplace that values diversity.
- Equity options, giving you ownership in Voyc’s success.
Join us at Voyc - a fast-growing SaaS startup - to make a real impact on the financial services industry and grow your career in a supportive and innovative environment.
Inside Sales Manager / SDR (SaaS) employer: Voyc AI
Contact Detail:
Voyc AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Manager / SDR (SaaS)
✨Tip Number 1
Familiarise yourself with the financial services sector and the specific challenges it faces. Understanding the regulatory landscape and compliance issues will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your cold-calling experience by preparing examples of successful outreach strategies you've implemented in the past. Be ready to discuss how you motivated your team to achieve high call volumes and conversion rates.
✨Tip Number 3
Highlight your analytical skills by discussing how you've used data to drive decisions in previous roles. Be prepared to explain how you tracked KPIs and adjusted strategies based on performance metrics.
✨Tip Number 4
Demonstrate your leadership abilities by sharing specific instances where you coached or developed team members. Discuss how you fostered a culture of achievement and collaboration, which is crucial for the SDR Team Lead role.
We think you need these skills to ace Inside Sales Manager / SDR (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales development and leadership. Emphasise any achievements in cold calling and exceeding targets, particularly in a SaaS or startup environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific aspects of Voyc AI that resonate with you, such as their innovative approach to compliance monitoring and customer service.
Showcase Your Leadership Skills: Provide examples of how you've successfully led and motivated teams in the past. Highlight your experience in training and developing SDRs, and how you've driven performance through coaching.
Demonstrate Data-Driven Decision Making: Include instances where you've used data analytics to improve sales strategies or team performance. This will show your ability to align with Voyc's focus on data-driven decision making.
How to prepare for a job interview at Voyc AI
✨Understand the Product
Before your interview, make sure you have a solid understanding of Voyc's conversation intelligence and compliance monitoring software. Familiarise yourself with how it works, its benefits for financial services firms, and any recent developments in the industry.
✨Showcase Your Leadership Skills
As an Inside Sales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven performance, and fostered a culture of achievement.
✨Prepare for Cold Calling Scenarios
Since this role involves high-volume cold calling, be ready to discuss your approach to cold outreach. You might even be asked to role-play a cold call during the interview, so practice your pitch and objection handling techniques beforehand.
✨Highlight Data-Driven Decision Making
Voyc values data analytics for optimising sales strategies. Be prepared to discuss how you've used data in previous roles to track performance, identify trends, and make informed decisions that led to successful outcomes.
