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For Companies At a Glance
- Tasks: Answer calls, assist customers, and document information efficiently.
- Company: Voyago is an award-winning transportation provider focused on innovation and sustainability.
- Benefits: Earn $19/hour with benefits after 3 months and enjoy a supportive work culture.
- Why this job: Join a growing company that values diversity and offers opportunities for social impact.
- Qualifications: Strong communication skills and 1-2 years of relevant experience required.
- Other info: In-office role located in London, ON; remote work not available.
The predicted salary is between 30000 - 42000 £ per year.
Voyago is hiring a Full-Time Call Taker for our Inter-Community Shuttle Services!
Your Role
- Answering calls promptly and professionally.
- Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints).
- Accurately documenting information in the system for tracking and resolution.
- Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently.
Requirements
- Strong communication skills, including active listening and clear speech.
- You have intermediate to advanced English language skills (B1 to C2).
- The ability to remain calm and professional under pressure.
- Intermediate to advanced technical skills to use phone systems and computers confidently.
- Superior customer service abilities, including empathy and problem-solving.
- The role requires multitasking and a high level of attention to detail, especially in fast-paced situations.
- Familiar with London and surrounding areas.
- You have 1 to 2 years of dispatch, call center, or logistics experience.
- You are available to work Monday to Friday from 2:00pm to 10:00pm.
The rate for this position is $19.00 per hour with benefits after 3 months.
Work Location
This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.
The Perks
- We are an award-winning company.
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
- We focus on innovation and sustainable environmental initiatives.
- We support the development, work-life balance and well-being of our employees.
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local global group.
Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants; however, only those under consideration will be contacted.
Voyago Shuttle Services Call Taker employer: Voyago
Contact Detail:
Voyago Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voyago Shuttle Services Call Taker
✨Tip Number 1
Familiarise yourself with the London area and its transport routes. This knowledge will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and clear speech, as these are crucial for a Call Taker position where customer interaction is key.
✨Tip Number 3
Get comfortable with using phone systems and computer software. If possible, try out similar systems or tools to build your confidence, as technical proficiency is essential for efficiently handling calls and documenting information.
✨Tip Number 4
Prepare for potential scenarios you might encounter while on the job, such as handling complaints or scheduling conflicts. Think through how you would respond calmly and professionally to various situations to showcase your problem-solving abilities.
We think you need these skills to ace Voyago Shuttle Services Call Taker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Taker at Voyago. Familiarise yourself with their services and the skills required, such as strong communication and customer service abilities.
Tailor Your CV: Highlight your relevant experience in dispatch, call centres, or logistics. Emphasise your communication skills and any technical proficiency with phone systems and computers. Make sure to include specific examples that demonstrate your ability to handle customer inquiries and multitask effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your familiarity with London and how your previous experiences have prepared you for this position. Be sure to convey your enthusiasm for working with Voyago.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Call Taker role.
How to prepare for a job interview at Voyago
✨Showcase Your Communication Skills
As a Call Taker, strong communication is key. Practice active listening and clear speech during the interview. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to resolve customer issues. Highlight your empathy and problem-solving skills, as these are crucial for the role. Think of specific scenarios that showcase your ability to remain calm under pressure.
✨Familiarise Yourself with the Area
Since the role involves coordinating shuttle services, having a good knowledge of London and its surrounding areas will be beneficial. Brush up on local landmarks and routes, and be prepared to discuss how this knowledge can help you assist customers better.
✨Prepare for Technical Questions
Given the need for intermediate to advanced technical skills, be prepared to answer questions about your experience with phone systems and computers. You could even practice using similar systems if possible, to demonstrate your confidence during the interview.
