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- Tasks: Answer calls, assist customers, and coordinate with departments for efficient service.
- Company: Join Voyago, an award-winning subsidiary of Transdev in the transportation sector.
- Benefits: Earn $19/hour with benefits after 3 months and enjoy a supportive work culture.
- Other info: Work Monday to Friday, 7:00am to 3:00pm, in our London office.
- Why this job: Make a positive impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and 1-2 years of call centre or logistics experience required.
The predicted salary is between 30000 - 40000 £ per year.
Voyago is hiring a Full-Time Call Taker for our Inter-Community Shuttle Services!
Your Role
- Answering calls promptly and professionally.
- Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints).
- Accurately documenting information in the system for tracking and resolution.
- Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently.
Requirements
- Strong communication skills, including active listening and clear speech.
- You have intermediate to advanced English language skills (B1 to C2).
- The ability to remain calm and professional under pressure.
- Intermediate to advanced technical skills to use phone systems and computers confidently.
- Superior customer service abilities, including empathy and problem-solving.
- The role requires multitasking and a high level of attention to detail, especially in fast-paced situations.
- Familiar with London and surrounding areas.
- You have 1 to 2 years of dispatch, call center, or logistics experience.
- You are available to work Monday to Friday from 7:00am to 3:00pm.
Work Location
This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.
The Perks
- We are an award-winning company.
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
- We focus on innovation and sustainable environmental initiatives.
- We support the development, work-life balance and well-being of our employees.
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local global group.
Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Shuttle Services Call Taker employer: Voyago
Contact Detail:
Voyago Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voyago Shuttle Services Call Taker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voyago and its services. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with handling inquiries and complaints.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the fast-paced environment of a call centre.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Voyago Shuttle Services Call Taker
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Call Taker role, make sure to highlight your ability to listen actively and speak clearly. Use examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues.
Be Detail-Oriented: This job requires a high level of attention to detail, especially when documenting information. In your application, mention any experience you have with multitasking in fast-paced environments and how you ensure accuracy in your work.
Familiarity with the Area: Knowing London and its surrounding areas is a big plus! If you have local knowledge, don’t forget to mention it in your application. It shows that you’re prepared to assist customers effectively with their travel needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Voyago
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Taker position at Voyago. Familiarise yourself with their services, especially the Inter-Community Shuttle Services, and think about how your previous experience aligns with their requirements.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer inquiries or complaints in the past, demonstrating your active listening and empathy.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved issues under pressure. Think of specific instances where your multitasking skills and attention to detail made a difference, as these are crucial for a fast-paced environment like Voyago.
✨Familiarise Yourself with the Area
Since knowledge of London and its surroundings is important, brush up on local routes and landmarks. This will not only help you answer questions more confidently but also show your genuine interest in the role and the company.