At a Glance
- Tasks: Book trips and provide top-notch customer service in a fast-paced environment.
- Company: Join Voyago, an award-winning company focused on innovation and sustainability.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for career growth.
- Other info: Diverse and inclusive workplace with a focus on employee well-being.
- Why this job: Make a positive impact while gaining valuable experience in logistics and customer service.
- Qualifications: High School Diploma, 1-2 years of call centre or logistics experience, and problem-solving skills.
Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.
Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.
Primary Responsibilities
Operations:
- Coordinates bookings and prepare customer correspondence for special events
- Complete FT Customer Service Specialist Shifts
- Ensures dispatch operations are in accordance with established standards
- Completes order entry accurately
- Price transfers/fares accurately
Customer Service:
- Provide a high level of customer service
- Provide response times
- De-escalate customer concerns
Administration:
- Authorizes credit cards for current and future transfers
Your profile
- You are able to read and communicate in English effectively
- You have a High School Diploma or Equivalent
- You have 1-2 years of Logistics or Call Centre experience
- You have the ability to work independently
- You have excellent problem-solving skills
- You have the ability to multitask and shift priorities as needed
- You are proficient in Microsoft programs such as Outlook, Word and Excel
- You are an Emergency Telecommunications Graduate (an asset)
- Must have open availability to work afternoons, evenings, and weekend
- Afternoons range between 1200-2200
- Evenings range between 1800-0200 or 2200-0600
- Weekends range between 0800 and 2200.
Hourly Wage
$19.50 per hour
The perks
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
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Customer Service Specialist - London, Ontario employer: Voyago
Voyago is an exceptional employer that values its employees by providing a supportive work environment and opportunities for professional growth. Located at 573 Admiral Court, the company fosters a culture of teamwork and dedication, ensuring that every dispatcher plays a vital role in enhancing school transportation services. With benefits starting after just three months and funding for licensing upgrades, Voyago is committed to investing in the future of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - London, Ontario
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voyago. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview, especially since you'll need to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've successfully managed multiple tasks at once. This is key for a Customer Service Specialist role, so make sure to highlight your ability to juggle priorities effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Specialist - London, Ontario
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in logistics or call centres, and show us how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, share specific examples of how you've handled customer concerns or de-escalated situations in the past. We want to see your problem-solving skills in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Voyago
✨Know the Company
Before your interview, take some time to research Voyago. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Specialist, you'll likely face various customer scenarios. Prepare for questions about how you would handle difficult customers or booking errors. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Skills
Highlight your problem-solving skills and ability to multitask, as these are crucial for the role. Be ready to provide examples from your past experiences that demonstrate how you've successfully managed similar situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you're engaged and serious about the opportunity.
