At a Glance
- Tasks: Book trips and provide top-notch customer service in a fast-paced environment.
- Company: Join Voyago, an award-winning company focused on innovation and sustainability.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for career growth.
- Other info: Diverse and inclusive workplace with a focus on employee well-being.
- Why this job: Make a positive impact while gaining valuable experience in logistics and customer service.
- Qualifications: High School Diploma, 1-2 years of call centre or logistics experience, and problem-solving skills.
Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.
Your Role
Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.
Primary Responsibilities
Operations
- Coordinates bookings and prepare customer correspondence for special events
- Complete FT Customer Service Specialist Shifts
- Ensures dispatch operations are in accordance with established standards
- Completes order entry accurately
- Price transfers/fares accurately
Customer Service
- Provide a high level of customer service
- Provide response times
- De-escalate customer concerns
Administration
- Authorizes credit cards for current and future transfers
Your profile
- You are able to read and communicate in English effectively
- You have a High School Diploma or Equivalent
- You have 1-2 years of Logistics or Call Centre experience
- You have the ability to work independently
- You have excellent problem-solving skills
- You have the ability to multitask and shift priorities as needed
- You are proficient in Microsoft programs such as Outlook, Word and Excel
- You are an Emergency Telecommunications Graduate (an asset)
- Must have open availability to work afternoons, evenings, and weekend. Th expected hours would be mostly afternoons or late evening during the week, and all hours during the weekend.
- Weekday shifts between 10:00 a.m. and 2:00 a.m., and weekend shifts between 6:00 a.m. and 10:00 p.m.
Hourly Wage
$19.50 per hour
The perks
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted.
#J-18808-Ljbffr
Customer Service Specialist - London, Ontario employer: Voyago
Voyago is an exceptional employer that values its employees by providing a supportive work environment and opportunities for professional growth. Located at 573 Admiral Court, the company fosters a culture of teamwork and dedication, ensuring that every dispatcher plays a vital role in enhancing school transportation services. With benefits starting after just three months and funding for licensing upgrades, Voyago is committed to investing in the future of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - London, Ontario
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Voyago. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Voyago before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist - London, Ontario
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Voyago:Your cover letter is your chance to shine! Tell us why you want to work at Voyago specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Voyago!
How to prepare for a job interview at Voyago
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
